Knowledge Base Articles

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2967 articles

ias-12681

IRIS Personal Tax

Student Loan shows twice in the Tax Computation

For Student Loan to show once in the Tax Computation please do the following in Personal Tax: - Client -…

10280

IRIS Bureau Payroll, IRIS Payroll Business

Can I back up onto a CD from IRIS Payroll?

You are not able to back up directly onto a CD using the normal Back-up & Restore facility. However, if…

11525

IRIS Bureau Payroll

Window not displaying correctly

This will be down to a Windows setting called DPI which affects how large or small items and text appear…

11524

IRIS Payroll Business

Window not displaying correctly

This will be down to a Windows setting called DPI which affects how large or small items and text appear…

11741

IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll, IRIS Payroll Professional, Earnie, IRIS Earnie IQ

What is the difference between a worker and an employee? - AE FAQs

Generally, an employee works under a contract of employment. A contract doesn't need to be in writing; it exists when…

11680

IRIS OpenPayslips

OpenEnrol Error: E101 Invalid Username and Password

First, check the email address and password saved in payroll. Are these correct? Has any user submitted a password reset…

2181

IRIS PAYE-Master

Can't see the save, close, cancel buttons on forms or window doesn't display correctly

This will be down to a Windows setting called DPI which affects how large or small items and text appear…

11926

IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll, IRIS Payroll Professional, Earnie, IRIS Earnie IQ

RTI BACS Hash Code / Hash Tag

When RTI was introduced HMRC allowed for the provision of a 4 character hash code sub reference to be included…

11919

IRIS Payroll Professional, Earnie

You cannot install IRIS Earnie over Farmplan EARNIE

This error is caused by the presence of a file, "Payroll.ID" held in your program folder. If you DO have…

ias-12680

IRIS Personal Tax

Users are currently experiencing tax calculation issues in IRIS

17.3.1 is the latest version and this release fixes a number of HMRC calculation issues which HMRC updated on 23…