Knowledge Base Articles

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Knowledge Base

2967 articles

10280

IRIS Bureau Payroll, IRIS Payroll Business

Can I back up onto a CD from IRIS Payroll?

You are not able to back up directly onto a CD using the normal Back-up & Restore facility. However, if…

11525

IRIS Bureau Payroll

Window not displaying correctly

This will be down to a Windows setting called DPI which affects how large or small items and text appear…

11524

IRIS Payroll Business

Window not displaying correctly

This will be down to a Windows setting called DPI which affects how large or small items and text appear…

11741

IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll, IRIS Payroll Professional, Earnie, IRIS Earnie IQ

What is the difference between a worker and an employee? - AE FAQs

Generally, an employee works under a contract of employment. A contract doesn't need to be in writing; it exists when…

11680

IRIS OpenPayslips

OpenEnrol Error: E101 Invalid Username and Password

First, check the email address and password saved in payroll. Are these correct? Has any user submitted a password reset…

2181

IRIS PAYE-Master

Can't see the save, close, cancel buttons on forms or window doesn't display correctly

This will be down to a Windows setting called DPI which affects how large or small items and text appear…

11926

IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll, IRIS Payroll Professional, Earnie, IRIS Earnie IQ

RTI BACS Hash Code / Hash Tag

When RTI was introduced HMRC allowed for the provision of a 4 character hash code sub reference to be included…

11919

IRIS Payroll Professional, Earnie

You cannot install IRIS Earnie over Farmplan EARNIE

This error is caused by the presence of a file, "Payroll.ID" held in your program folder. If you DO have…

ias-12680

IRIS Personal Tax

Users are currently experiencing tax calculation issues in IRIS

17.3.1 is the latest version and this release fixes a number of HMRC calculation issues which HMRC updated on 23…

12161

IRIS Bureau Payroll, IRIS Payroll Business

No Days to pay when entering holiday in the absence diary

Please double check what you have set up in the employees details absence tab: The value here should not be…