Knowledge Base
11680
IRIS OpenPayslips
OpenEnrol Error: E101 Invalid Username and Password
First, check the email address and password saved in payroll. Are these correct? Has any user submitted a password reset…
2181
IRIS PAYE-Master
Can't see the save, close, cancel buttons on forms or window doesn't display correctly
This will be down to a Windows setting called DPI which affects how large or small items and text appear…
11926
IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll, IRIS Payroll Professional, Earnie, IRIS Earnie IQ
RTI BACS Hash Code / Hash Tag
When RTI was introduced HMRC allowed for the provision of a 4 character hash code sub reference to be included…
11919
IRIS Payroll Professional, Earnie
You cannot install IRIS Earnie over Farmplan EARNIE
This error is caused by the presence of a file, "Payroll.ID" held in your program folder. If you DO have…
ias-12680
IRIS Personal Tax
Users are currently experiencing tax calculation issues in IRIS
17.3.1 is the latest version and this release fixes a number of HMRC calculation issues which HMRC updated on 23…
12161
IRIS Bureau Payroll, IRIS Payroll Business
No Days to pay when entering holiday in the absence diary
Please double check what you have set up in the employees details absence tab: The value here should not be…
ias-12673
IRIS Personal Tax
Personal Tax/PM- Client/View 'Tax Summary' is not saving the changes made
To save the changes in PT Tax Summary please do the following in Personal Tax: Load the Practice Management tool…
ias-12674
IRIS Company Formations
Can I upload to Company Formations a custom Memorandum and Articles?
1. Yes you can but it must not contain scanned images or any scanned parts of the Memorandum and Articles…
ias-12672
IRIS Time and Fees
New Timesheet Screen
From the timesheet screen, the top part is now essentially a search bar. The default of which is set to…
11611
IRIS GP Payroll
Correcting NHS Pension contributions
In order to correct the calculation, unfortunately, we need to remove and re-process the incorrect periods. First, make a backup…
