Knowledge Base Articles

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IRIS GP Payroll Knowledge Base

253 articles

11999

IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS Payroll Professional, Earnie, IRIS Earnie IQ, IRIS GP Payroll

Sending Automatic Enrolment Pension Data to NEST via Secure File Transfer Protocol (SFTP)

Direct communication to NEST is available in the following payroll products, please refer to the product specific guides (linked) for…

11726

IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll, IRIS Payroll Professional, Earnie, IRIS Earnie IQ

No deduction of Attachment of Earnings - AEO

If an employee AEO hasn't deducted in the period it is usually because their earnings have fallen below a specified…

11236

IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll, IRIS Payroll Professional, Earnie, IRIS Earnie IQ

FPS totals not corrected for Statutory payment recovery

This is correct as per the HMRC specification. The FPS reports the total deductions made from the employees.  If there…

8688

IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll, IRIS Payroll Professional, Earnie, IRIS Earnie IQ

Jury Service FAQ

If you're up for jury service your employer must allow you time off for this. If they don't, they could…

11773

IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll, IRIS Payroll Professional, Earnie, IRIS Earnie IQ

Can I change the email address I used to set up OpenEnrol?

Yes, you can amend the email address that was used when setting up OpenEnrol: On the OpenEnrol website(www.irisopenenrol.co.uk), log in…

11274

IRIS GP Payroll

Plain paper P45 printing over too many pages.

This issue is caused by printer driver issues. We recommend you (or your IT support) uninstall any existing printer software…

12049

IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll, IRIS Payroll Professional, Earnie

AE Config Tool - Step 5 - Choose your pension provider

Simply select the pension provider you use for your automatic enrolment pension. If your pension provider is not listed here…

11631

IRIS GP Payroll, IRIS OpenPayslips

NHS.net email address and OpenPayslips

The issue is with NHS email security processes. The NHS spam filters are extremely aggressive, and there have been a…

11903

IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll, IRIS Payroll Professional, Earnie, IRIS Earnie IQ, IRIS OpenPayslips

How do I add a new employee to OpenPayslips?

All you need to do is save an email address in the employee details. When you next publish your payslips…

11261

IRIS OpenPayslips, IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll, IRIS Payroll Professional, Earnie, IRIS Earnie IQ

Can't upload to the IRIS Web Service error

This is a problem with your network connection, not the software. It is likely due to lack of direct connection to the…