Knowledge Base Articles

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2967 articles

11898

IRIS Payroll Professional, Earnie

Deleting an employee record

We wouldn't normally advise you delete employee records. Marking employees as leavers when you are no longer going to pay…

11398

IRIS Payroll Business

Work Period Required when setting up automatic enrolment

You need to set up the work period calendar for the pay frequencies used for this company. Go to "Company"…

11711

IRIS Bureau Payroll, IRIS Payroll Business, Earnie, IRIS Payroll Professional

1904 Module E32DLL2.DLL failed to register.

This is a Windows error indicating the user running the installer DOESN'T have the correct network permissions. Once the user…

ias-12502

IRIS Personal Tax

How to remove Student loans from the tax computation for this year?

Please do the following in Personal tax: - Reliefs - Miscellaneous - Tax Calculation - Student Loans - Untick "Repayment…

ias-12501

error 1719 windows installer service could not be accessed

Method 1: Start the Windows Installer service 1. Click Start, type Services.msc and press {ENTER} 2. Double-click Windows Installer 3.…

ias-12500

IRIS Personal Tax

Pensions are not appearing within the Tax computation

This is something that appears when the software is using the HMRC value of '0' instead of the amount the…

ias-12493

IRIS Business Tax

HMRC outage - submitted return in a pending/polling status

As of the 13/07/2017 any pending returns can be re-submitted and be recieved by HMRC. Follow these steps: 1) Go…

kba-03581

PTPCTRLS ERROR

The following info refers to changes to the PC registry, PTP advises that you seek professsional IT help before making any…

ias-12488

Principal activity exception report when generating an iXBRL report

Principal Activity is a mandatory iXBRL item for HMRC. Although principal activity isn't required within disclosure, Accounts Production will require…

12149

IRIS GP Payroll

AE Assessment without a pension fund: GP Payroll

No employees meet the criteria for auto enrolment At your staging date: • You don't have a pension scheme in…