Knowledge Base
kba-03584
PCSR - The unlock code is not valid
It may be the unlock code was miskeyed, this can be copied and pasted from the pdf registration document received…
ias-12516
IRIS Accounts Production – AiB
The Second year of FRS accounts is showing issued Share Capital instead of b/fw
Please go to into the UK GAAP file for the year you have restated. There will be two post files…
ias-12514
Why is the First Year Adoption folder not showing for FRS 102 1a.
When using FRS 102 1a the following selection needs to be made - Small Companies - Financial Statements - FRS…
kba-03583
IRIS AML
AML - how to disable old newswires/training events
The best way to deal with the old newswires is to remove the personnel from those particular training events. If…
1701
IRIS HR Manager
IRIS HR Manager: Usernames and Passwords
Please note: This KB refers specifically to IRIS HR Manager desktop software. HR Manager does not have default login details. The…
ias-12508
Error 1305.Error reading from file C:WindowsInstaller227a81b.msi
This is a windows installer error that indicates a failure while reading the media the installer relies on Solution 1:…
12095
IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll, IRIS Payroll Professional, Earnie, IRIS Earnie IQ
How does automatic enrolment affect the payroll cycle?
Pension file exports should be created after you have finalised the pay period, as should your pension communications. NOTE: GP…
12087
IRIS Payroll Professional, Earnie
Toolbar is missing
If you find the toolbar is missing after you have logged into Payroll Professional/Earnie you will need to toggle the…
11523
IRIS PAYE-Master
Window not displaying correctly - buttons cropped off window
This will be down to a Windows setting called DPI which affects how large or small items and text appear…
11398
IRIS Payroll Business
Work Period Required when setting up automatic enrolment
You need to set up the work period calendar for the pay frequencies used for this company. Go to "Company"…
