Knowledge Base Articles

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Knowledge Base

2978 articles

11523

IRIS PAYE-Master

Window not displaying correctly - buttons cropped off window

This will be down to a Windows setting called DPI which affects how large or small items and text appear…

12106

IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll, IRIS Payroll Professional, Earnie, IRIS Earnie IQ

OpenEnrol: Which Letter is Generated and When?

Letter Name Produced When? L1 Issued when Auto Enrolment Date is assigned L1R Issued when Re-enrolment Date is assignedPlease Note:…

11898

IRIS Payroll Professional, Earnie

Deleting an employee record

We wouldn't normally advise you delete employee records. Marking employees as leavers when you are no longer going to pay…

11398

IRIS Payroll Business

Work Period Required when setting up automatic enrolment

You need to set up the work period calendar for the pay frequencies used for this company. Go to "Company"…

11711

IRIS Bureau Payroll, IRIS Payroll Business, Earnie, IRIS Payroll Professional

1904 Module E32DLL2.DLL failed to register.

This is a Windows error indicating the user running the installer DOESN'T have the correct network permissions. Once the user…

ias-12502

IRIS Personal Tax

How to remove Student loans from the tax computation for this year?

Please do the following in Personal tax: - Reliefs - Miscellaneous - Tax Calculation - Student Loans - Untick "Repayment…

ias-12501

error 1719 windows installer service could not be accessed

Method 1: Start the Windows Installer service 1. Click Start, type Services.msc and press {ENTER} 2. Double-click Windows Installer 3.…

ias-12500

IRIS Personal Tax

Pensions are not appearing within the Tax computation

This is something that appears when the software is using the HMRC value of '0' instead of the amount the…

ias-12493

IRIS Business Tax

HMRC outage - submitted return in a pending/polling status

As of the 13/07/2017 any pending returns can be re-submitted and be recieved by HMRC. Follow these steps: 1) Go…

kba-03581

PTPCTRLS ERROR

The following info refers to changes to the PC registry, PTP advises that you seek professsional IT help before making any…