Knowledge Base Articles

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Knowledge Base

2967 articles

11739

IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll, IRIS Payroll Professional, Earnie, IRIS Earnie IQ

Product Guides to Auto Enrolment Pensions

Click on the links for software specific AE guides: IRIS PAYE-MasterIRIS Payroll BusinessIRIS Bureau PayrollIRIS Payroll ProfessionalEarnieEarnie IQIRIS GP Payroll…

11093

IRIS PAYE-Master

How do I remove an old unused pay frequency

Run the utility clear stat table: Go to "Utilities" > "Database Maintenance" > "Clear Stat Table" Click 'OK' on the…

11174

IRIS Payroll Business, IRIS Bureau Payroll

Prompt to complete work period when trying to set up statutory payments.

You need to tell the system what period of work is covered for the pay dates selected. You will only…

11417

Earnie, IRIS Payroll Professional

Reporting "No Employees Paid in Future Periods" on EPS

The EPS can send to HMRC notification that no employee are due to be paid in a PAYE scheme for…

11609

IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll, IRIS Payroll Professional, Earnie, IRIS Earnie IQ

Error 7801: Accounts Office reference or Employer PAYE reference is incorrect

The Employer reference and/or Accounts Office reference is incorrect. Please check both of them against paperwork from HMRC and amend…

11679

IRIS Payroll Professional, Earnie

Error 3021 - No current Record

When Producing Reports Go to "Reports" > "Report Options" > "Processing". Change the status of the option "Populate Hours &…

11630

IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll, IRIS Payroll Professional, Earnie, IRIS Earnie IQ

Communication Error - Response = The customer reference is the wrong data type

The fault is with the sender status and role within the online config screen They just need to be changed…

ias-12422

IRIS Trust Tax

Iwintrus.exe has stopped working

Click Start - All programs > Accessories > Run Type in "regedit" and click OK Go to "HKEY_CURRENT_USER\SOFTWARE\Transaction Technology\Trust Tax"…

11010

IRIS Earnie IQ

Error 1316 when installing Earnie IQ

You will need to clean up the installation information, use the utility provided by Microsoft: Click Here

11017

Earnie, IRIS Payroll Professional

You have chosen too many employees in the Selection Criteria

You will need to run the Null Killer utility from the Admin mode of the software When you start the…