Knowledge Base Articles

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Knowledge Base

2978 articles

ias-12427

I am getting a Sharing Violation Error when running the Iris Update

1. Click Start and then click File Explorer. 2. Click the View tab in File Explorer and then click the…

12133

IRIS GP Accounts

DBISAM Error 11010

First:  Make sure you have the latest backup available. To rename HOME folder (which removes the damaged data) and then…

11089

IRIS PAYE-Master

An error has occurred: Data type conversion error

The error is with your Windows Regional and Language settings. The short date format is causing the error. This should…

11739

IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll, IRIS Payroll Professional, Earnie, IRIS Earnie IQ

Product Guides to Auto Enrolment Pensions

Click on the links for software specific AE guides: IRIS PAYE-MasterIRIS Payroll BusinessIRIS Bureau PayrollIRIS Payroll ProfessionalEarnieEarnie IQIRIS GP Payroll…

11093

IRIS PAYE-Master

How do I remove an old unused pay frequency

Run the utility clear stat table: Go to "Utilities" > "Database Maintenance" > "Clear Stat Table" Click 'OK' on the…

11174

IRIS Payroll Business, IRIS Bureau Payroll

Prompt to complete work period when trying to set up statutory payments.

You need to tell the system what period of work is covered for the pay dates selected. You will only…

11417

Earnie, IRIS Payroll Professional

Reporting "No Employees Paid in Future Periods" on EPS

The EPS can send to HMRC notification that no employee are due to be paid in a PAYE scheme for…

11609

IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll, IRIS Payroll Professional, Earnie, IRIS Earnie IQ

Error 7801: Accounts Office reference or Employer PAYE reference is incorrect

The Employer reference and/or Accounts Office reference is incorrect. Please check both of them against paperwork from HMRC and amend…

11010

IRIS Earnie IQ

Error 1316 when installing Earnie IQ

You will need to clean up the installation information, use the utility provided by Microsoft: Click Here

11017

Earnie, IRIS Payroll Professional

You have chosen too many employees in the Selection Criteria

You will need to run the Null Killer utility from the Admin mode of the software When you start the…