Knowledge Base Articles

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Knowledge Base

2968 articles

ias-12388

IRIS Company Secretarial

Why am I unable to submit CS01 form without Shareholders Forename or Initials?

This issue has been fixed on IRIS version 17.1 which is available to download from our website. The current workaround…

ias-12384

Error 1402.Could not open key: Installing IRIS Workstation

This is not a specific IRIS problem but relates to an issue with registry security settings. In order to restore…

kba-03561

Error 3043 disk or network error

This is not a PTP software issue but a local environmental one. The following info may help in resolve this:…

ias-12381

Installation Error 3 Configuration Process : Failed to load expected config file

If you go to this location, as indicated in the error message the file does not exist It appears the…

12101

IRIS Payroll Business, IRIS Bureau Payroll

Error Finalising Payroll / Creating a Backup: The feature you are trying to use is on a network resource that is unavailable

This error occurs because the processes that payroll uses to create the backup files are not registered correctly on this…

11834

IRIS GP Payroll, IRIS OpenPayslips

Unable to publish communications - You need to install the latest version before using this feature

If you check for a newer version of the software and one is available, you should update as soon as…

2216

Error while parsing entity name, line 1, position....

Check the data path and make sure there is no '&' in it.

11836

IRIS PAYE-Master

Get business data failed - error when trying to back up

This error indicates that there is a problem with your licensing database "Central.DAT" If you have a single company licence…

12100

IRIS Bureau Payroll, IRIS Payroll Business, Earnie, IRIS Payroll Professional

1905 Module E32DLL2.DLL failed to unregister.

This is a Windows error indicating the user running the installer DOESN'T have the correct network permissions. To remove payroll from the…

ias-12377

Unable to install SQL attempted to perform an unauthorized operation

Uninstall bullguard completely, then install SQL server. Once SQL is installed, feel free to reinstall bullguard. If you need any…