Knowledge Base Articles

We don't just deliver on our promise to create powerful management products, we ensure you're equipped with the knowledge needed to tackle every business challenge.

Knowledge Base

2946 articles

ias-12278

Windows Vista End of Life

From April 2017 IRIS will no longer work on Microsoft Vista please ensure you have upgraded prior to this deadline…

ias-12277

IRIS Personal Tax

Class 1 NIC and Class 4 NIC

The two boxes in question are to be filled in if your clients have employment and are also self-employed. They…

ias-12275

IRISPortalMenu.Exe has stopped working and needs to close

This is likely to have occured due to a problem within the user's Windows profile. To resolve please open the…

11130

IRIS GP Payroll

How do I process a new starter?

New starters are reported to HMRC via the Full Payment Submission (FPS). There are several mandatory fields in the employee…

kba-03486

Tax Expense Software Needs Updating

To resolve this problem you will need to remove the Updates folder from within the PTPDataTax Expense folder. Once deleted…

ias-12269

IRIS Business Tax

Box 3.7 is incorrectly being completed

This has been resolved in our Service Pack that was released in May. Therefore please upgrade to our Service Pack.…

ias-12271

IRIS Business Tax

Asset is showing a tick in Special Rate Pool which is incorrect

This was resolved in our Service Pack that was released in May 2015. Therefore please update to the latest version…

11129

IRIS PAYE-Master

How to process a leaver.

Under RTI the P45 information is no longer sent as a separate submission but is included with the FPS information.…

12017

IRIS Bureau Payroll, IRIS Payroll Business

Tax/NI Code Report is blank after performing year end restart

The report will produce with no details (a blank page) if it is printed before any calculation has been run…

11843

IRIS Payroll Professional, Earnie

System not responding - Producing reports, Exporting Pension Data, Exporting BACS

Please follow the steps below to rebuild and compact your company data.  • Go to "Tools" > "Rebuild Data File"…