Knowledge Base Articles

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Knowledge Base

2968 articles

12055

IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll, IRIS Payroll Professional, Earnie, IRIS Earnie IQ

Where do I send my AE pension files?

Once your payroll software has created the files you will need to send them to the pension provider. This process…

kba-03490

The Following Exception Occurred

It has been identified that in a small number of cases the SQL Services do not start automatically and it…

12044

IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll, IRIS Payroll Professional, Earnie

Automatic Enrolment Configuration Tool

Where can I find the AE Config Tool? You can access the AE config tool from: PAYE-Master:  "Pensions" | "Auto…

12043

IRIS GP Payroll

Company Pension Dashboard - GP Payroll

Where can I find the Company Pension Dashboard? The dashboard is accessed from the "Setup/Options" menu. Select tab "4 -…

ias-12278

Windows Vista End of Life

From April 2017 IRIS will no longer work on Microsoft Vista please ensure you have upgraded prior to this deadline…

ias-12277

IRIS Personal Tax

Class 1 NIC and Class 4 NIC

The two boxes in question are to be filled in if your clients have employment and are also self-employed. They…

ias-12275

IRISPortalMenu.Exe has stopped working and needs to close

This is likely to have occured due to a problem within the user's Windows profile. To resolve please open the…

11130

IRIS GP Payroll

How do I process a new starter?

New starters are reported to HMRC via the Full Payment Submission (FPS). There are several mandatory fields in the employee…

kba-03486

Tax Expense Software Needs Updating

To resolve this problem you will need to remove the Updates folder from within the PTPDataTax Expense folder. Once deleted…

ias-12269

IRIS Business Tax

Box 3.7 is incorrectly being completed

This has been resolved in our Service Pack that was released in May. Therefore please upgrade to our Service Pack.…