Knowledge Base Articles

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IRIS GP Payroll Knowledge Base

253 articles

11609

IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll, IRIS Payroll Professional, Earnie, IRIS Earnie IQ

Error 7801: Accounts Office reference or Employer PAYE reference is incorrect

The Employer reference and/or Accounts Office reference is incorrect. Please check both of them against paperwork from HMRC and amend…

11739

IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll, IRIS Payroll Professional, Earnie, IRIS Earnie IQ

Product Guides to Auto Enrolment Pensions

Click on the links for software specific AE guides: IRIS PAYE-MasterIRIS Payroll BusinessIRIS Bureau PayrollIRIS Payroll ProfessionalEarnieEarnie IQIRIS GP Payroll…

11630

IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll, IRIS Payroll Professional, Earnie, IRIS Earnie IQ

Communication Error - Response = The customer reference is the wrong data type

The fault is with the sender status and role within the online config screen They just need to be changed…

12128

IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll, IRIS Payroll Professional, Earnie, IRIS Earnie IQ

Run time error 53: File not found OR default browser could not be detected when trying to open guides/links from the software

To prevent this error you will need to alter a Windows setting so payroll can correctly use your web browser.…

11768

IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll, IRIS Payroll Professional, Earnie, IRIS Earnie IQ

What is the ‘reason for reduced payments’ for?

Some pension providers want to know when an employee isn’t making the full expected contribution in the period.  This could…

11575

IRIS PAYE-Master, IRIS Payroll Professional, Earnie, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll

Installer failed to initialise

This error occurs when the user logged onto the PC doesn't have the necessary permissions to perform the install. This…

11744

IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll, IRIS Payroll Professional, Earnie, IRIS Earnie IQ

What is the opt-out period?

The legislation states the Opt-out Period is one month, however, some pension schemes have a longer opt-out period.  You need…

11766

IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll, IRIS Payroll Professional, Earnie, IRIS Earnie IQ

What are the Output File fields in employee details for?

The Output File Fields are provided for you to enter information configured with your pension provider.  For example, Friends Life has an…

11734

IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll

Clearing Failed or Stuck Auto Updates

1. Close payroll, if it is running. Make sure Auto Update.exe ISN'T running on the PC. On your keyboard press…

11761

IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll, IRIS Payroll Professional, Earnie, IRIS Earnie IQ

Can we have more than one pesion provider? Auto Enrolment FAQs

Yes, you can have several pension funds and pension deductions.  However, only one pension fund can be used as the…