Knowledge Base Articles

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2968 articles

ias-12253

IRIS Company Secretarial

When will Companies House change the prices for Mortgage forms?

Companies House changed the prices on the mortgages and charges forms, these changes will then be reflected in IRIS on…

ias-12250

IRIS Company Secretarial

IRIS Scripting Host - Microsoft VBScript Runtime Error

This error is occuring because the data path contains an extra \. To resolve this you will need to correctly…

ias-12249

Why do I get the error message “Licence Disabled” within OpenBooks?

Please ensure you have an active IRIS OpenBooks licence to enable its integration with IRIS Accounts Production. Prior to April…

kba-03482

PTP CT Platform - Exception at Block 3

In your data location (you can check this path via the Spanner icon > Configuration/Web Updates tab) you will have…

ias-12247

Instance of WORD is not running - create a word instance

Click-to-Run is the technology used to install Office 365 subscription and most other Office 2013 and Office 2016 products. Windows…

12003

Process ID error message - Bookkeeping

Delete the file financials.xml and then re-open Bookkeeping. Location of financials.xml on an a Windows 7,8 & 10 workstation: C:\Users\[USERNAME]\AppData\Local\IRIS…

12002

IRIS Bureau Payroll

Staging Date not showing on Bureau Dashboard

Open the AE Config Tool and delete the staging date on step 1. Close the AE Config Tool and go…

12001

IRIS Payroll Professional, Earnie

Clicking AE Details button causing "AE Assessment not started" error

This error occurs when the payroll date in use is after the end date of the final pay period as…

ias-12240

IRIS Modules Not Loading when AVG Internet Security Installed

To resolve this issue additional settings need to be changed within AVG. Following the steps below will help you to…

ias-12238

IRIS Business Tax

period start in the iXBRL does not match the ct600

The date setting on the computer is set to the US date setting therefore the ixbrl computation date is tagged…