Knowledge Base Articles

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Knowledge Base

2967 articles

ias-12249

Why do I get the error message “Licence Disabled” within OpenBooks?

Please ensure you have an active IRIS OpenBooks licence to enable its integration with IRIS Accounts Production. Prior to April…

kba-03482

PTP CT Platform - Exception at Block 3

In your data location (you can check this path via the Spanner icon > Configuration/Web Updates tab) you will have…

ias-12247

Instance of WORD is not running - create a word instance

Click-to-Run is the technology used to install Office 365 subscription and most other Office 2013 and Office 2016 products. Windows…

12003

Process ID error message - Bookkeeping

Delete the file financials.xml and then re-open Bookkeeping. Location of financials.xml on an a Windows 7,8 & 10 workstation: C:\Users\[USERNAME]\AppData\Local\IRIS…

12002

IRIS Bureau Payroll

Staging Date not showing on Bureau Dashboard

Open the AE Config Tool and delete the staging date on step 1. Close the AE Config Tool and go…

12001

IRIS Payroll Professional, Earnie

Clicking AE Details button causing "AE Assessment not started" error

This error occurs when the payroll date in use is after the end date of the final pay period as…

ias-12240

IRIS Modules Not Loading when AVG Internet Security Installed

To resolve this issue additional settings need to be changed within AVG. Following the steps below will help you to…

ias-12238

IRIS Business Tax

period start in the iXBRL does not match the ct600

The date setting on the computer is set to the US date setting therefore the ixbrl computation date is tagged…

ias-12237

IRIS Company Secretarial

Persons with Significant Control (PSC)& Confirmation Statement replaces AR01

April 2016 release includes: Creation and generation of a Persons of Significant Control (PSC) register - very similar to the…

ias-12235

IRIS Accounts Production

Where do I post Governance costs when applying SORP 2015?

The heading ‘Governance costs’ no longer appears separately on the Statement of Financial Activities (SoFA), instead Governance costs are included…