Knowledge Base
ias-12250
IRIS Company Secretarial
IRIS Scripting Host - Microsoft VBScript Runtime Error
This error is occuring because the data path contains an extra \. To resolve this you will need to correctly…
ias-12249
Why do I get the error message “Licence Disabled” within OpenBooks?
Please ensure you have an active IRIS OpenBooks licence to enable its integration with IRIS Accounts Production. Prior to April…
kba-03482
PTP CT Platform - Exception at Block 3
In your data location (you can check this path via the Spanner icon > Configuration/Web Updates tab) you will have…
ias-12247
Instance of WORD is not running - create a word instance
Click-to-Run is the technology used to install Office 365 subscription and most other Office 2013 and Office 2016 products. Windows…
12003
Process ID error message - Bookkeeping
Delete the file financials.xml and then re-open Bookkeeping. Location of financials.xml on an a Windows 7,8 & 10 workstation: C:\Users\[USERNAME]\AppData\Local\IRIS…
12002
IRIS Bureau Payroll
Staging Date not showing on Bureau Dashboard
Open the AE Config Tool and delete the staging date on step 1. Close the AE Config Tool and go…
12001
IRIS Payroll Professional, Earnie
Clicking AE Details button causing "AE Assessment not started" error
This error occurs when the payroll date in use is after the end date of the final pay period as…
ias-12240
IRIS Modules Not Loading when AVG Internet Security Installed
To resolve this issue additional settings need to be changed within AVG. Following the steps below will help you to…
ias-12238
IRIS Business Tax
period start in the iXBRL does not match the ct600
The date setting on the computer is set to the US date setting therefore the ixbrl computation date is tagged…
ias-12237
IRIS Company Secretarial
Persons with Significant Control (PSC)& Confirmation Statement replaces AR01
April 2016 release includes: Creation and generation of a Persons of Significant Control (PSC) register - very similar to the…
