Knowledge Base Articles

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Knowledge Base

2968 articles

ias-12227

The signature of this program is corrupt or invalid

Following the methods outlined below may help to resolve the issue Method 1: "Run Anyway". Press the Windows key and…

11989

IRIS PAYE-Master

How to move the location of live PAYE-Master data files

Moving PAYE-Master Data - Multi Company Bureau Licence • Start PAYE-Master but DO NOT OPEN any company data.  • Go to "Utilities">…

ias-12224

IRIS Personal Tax

Internet Filing Validation Error

This is not an issue within the IRIS Software but is an issue with the HMRC Servers. You will need…

11666

IRIS Payroll Professional, Earnie

Error Number = 0 - Producing the Journal file

This error is usually related to some incorrect job card information being processed against an employee. The employee in question…

11535

IRIS Payroll Business

Unknown File Type when trying to open Guides in Payroll Business

The support guides provided are in the format .PDF. If you are seeing this message when you try and open…

11574

IRIS PAYE-Master, IRIS GP Payroll, IRIS Payroll Business, IRIS Bureau Payroll, IRIS Payroll Professional, Earnie

Your default web browser could not be detected

This Windows setting needs to be refreshed. Go to "Control Panel" > "Default Programs" From the options click on "Set…

7336

IRIS GP Accounts

Cashbook items appearing twice on Reports but only once in cashbook

Take a backupFind the item in cashbook - highlight - Press F6Both entries will show here - select one &…

ias-12221

IRIS Business Tax

Date of IXBRL Accounts and Date of CT600 do not match

Users are requested to carry out the following steps:- From your Start Button on your machine go to the Control…

ias-12218

IRIS Business Tax

The amount in box [N1.27] must equal the amount in box [7.34]

The HMRC cannot accept an FBI Return with entries in boxes 2.6a & 2.6b and therefore the Return will need…

ias-12219

IRIS Business Tax

How to deal with interest received net for a limited company in Business Tax?

Users are required to: 1. Log into Business Tax and select the client. 2. From the Edit Menu select Business…