Knowledge Base Articles

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2968 articles

ias-12168

IRIS Accounts Production

I have attached a client to the wrong chart how can I change it?

If there have not been any postings made following the steps below will help to Swap Charts Open Accounts Production…

ias-12167

IRIS Accounts Production

No Extract Files to List

If the extract file is not in the correct format, is damaged or the location specfied is empty then you…

ias-12165

IRIS Accounts Production

How do I import Fixed Asset Register Data into Accounts Production?

To import the Fixed Asset Register Data into Accounts Production you first need to create an export file (.IRF) within…

ias-12166

IRIS Accounts Production

Unable to Swap Charts - A swap to another chart is not permitted

If Postings or Client specific data eg Account Descrption etc has been entered it is not possible to simply Swap…

ias-12164

After activating my licences the expiry date is shown as 10/01/1900

This has been identified as a problem with the Regional Settings on the local machine. Please ensure you have the…

ias-12163

IAS-12163: The licensing service is disabled or has become inactive

To resolve this, you'll need to start the IRIS Co-ordination Service. Press the Windows+R keys to open the Run dialog…

ias-12156

IRIS Trust Tax

Principle trustee is not appearing on the electronic tax return cover sheet

This has been confirmed as an issue in our software which will be resolved in our December 2015 release.

ias-12151

IRIS Fixed Asset Register

Additions/Disposals Total is not showing in the Asset Summary Report

This has been resolved in our latest version which is 11.9.2, please ensure that this is the version that you…

ias-12153

IRIS Fixed Asset Register

When adding a new asset it is not appearing on the assets summary report

This has been resolved in our latest version which is 11.9.2. The most recent update is 16.2.0, therefore please update…

ias-12154

IRIS Personal Tax

Iwintxir.exe when submitting self-assessment tax returns

This will be resolved in our Service Pack that is being released in November. The reason that this is being…