Knowledge Base Articles

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2946 articles

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Are there other external installations currently running?

Run the PTP Update and at the point you encounter this message please press CTRL-ALT-DEL and select Start Task Manager. Windows…

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Windows Vista Virtualisation - This application is trying to write a file to P:PTPDataPlatform but this location will mean this file is virtualised under windows 7

1.       Users are advised to check that their network drive is accessible. (Seek their own IT support for network access…

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“Encountered a sharing violation whilst accessing C:SHAREREGSharereg.exe”

Users are required to Disable/Turn Off the local Anti-Virus software. Note: Due to the large range of Anti-Virus software available…

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PTP TPO - Cannot read data - This may be because the database needs maintenance or it may need to install latest data drivers from the CD

This is caused by data corruption and the only solution is to restore the latest backup. 1. Locate the current…

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PTP - Error 429 - active X Component can't create object when trying to print

This usually means either a download has not installed properly or certain dll's in the code have not registered. Please…

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IRIS Payroll Business, IRIS Bureau Payroll, Earnie, IRIS Payroll Professional

Error 512 printing P60s and/or other reports

Normally this is a transient error caused by an interruption between your software and your network/printer resources. This error is…

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IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll, IRIS Payroll Professional, Earnie, IRIS Earnie IQ, IRIS P11D Organiser

JavaScript required to access HMRC Online services

To ensure that you are still able to log in to you HMRC online account please make sure you have…

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IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll, IRIS Payroll Professional, Earnie

How to configure deductions for AE (Automatic Enrolment) Pensions

Please refer to the guides below. IRIS PAYE-MasterIRIS Payroll BusinessIRIS Bureau PayrollEarnie (Including customers formally using IRIS Payroll Professional) For…

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IAS-12003 - SQL Server does not exist or access is denied

To resolve this, you'll need to start the SQL service. 1. Press the Windows+R keys to open the Run dialog.…

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IRIS Payroll Business, IRIS Bureau Payroll, IRIS Payroll for Accountants

Report Margin setting will not save

Rather than going through 'Optional Reports' you need to install the report from report manager. For more details on the…