Knowledge Base
ias-12016
V11.9 Tranche 2 updates of the Small Business, Enterprise & Employment Act 2015
There is a new tick box against involvements of companies (directors/secretaries) for Consent to Act, which is replacing the Personal…
11939
Unable to open Bookkeeping. Error “The central licencing database cannot be located”
We have seen this issue occur after an update for Windows has affected user permission settings. You will need to…
ias-12011
IRIS Accounts Production
Why am I unable to submit Accounts to Companies House?
This occurs when the software is checking the company name, registered office and year end matched that is held by…
11927
IRIS PAYE-Master
PAYE-Master is starting Auto Enrolment too soon
PLEASE NOTE: This information is only correct for IRIS PAYE-Master. Your PAYE-Master software may appear to be starting Auto-Enrolment too…
kba-03358
PTP CT - unable to get a short form for returns beginning on or after 01.04.2015
For returns beginning on or after 01.04.2015 HMRC have issued version 3 of the CT600. There is no short version…
11374
IRIS Payroll Business, IRIS Bureau Payroll, Earnie, IRIS Payroll Professional
You may not run multiple instances of Payroll
This problem is usually caused by payroll not closing down correctly previously. On your keyboard press ctrl & alt &…
11923
IRIS Payroll Professional, Earnie
How to change the employee order on reports
You can change the employee order applied to reports in the "Report table". • Click on Reports > Report Table•…
ias-12007
No new licences available
Click on Close in the bottom right (HAS to be ‘Close’ and not the ‘X’ at the top) Then go…
ias-12005
IRIS Business Tax
Capital Allowances in the Enhanced Computation are incorrect for a ltd company
- If the client is supposed to correctly show as a Multiple Trade client then go to Edit | Multiple…
kba-03356
Are there other external installations currently running?
Run the PTP Update and at the point you encounter this message please press CTRL-ALT-DEL and select Start Task Manager. Windows…
