Knowledge Base
kba-03354
Windows Vista Virtualisation - This application is trying to write a file to P:PTPDataPlatform but this location will mean this file is virtualised under windows 7
1. Users are advised to check that their network drive is accessible. (Seek their own IT support for network access…
kba-03355
“Encountered a sharing violation whilst accessing C:SHAREREGSharereg.exe”
Users are required to Disable/Turn Off the local Anti-Virus software. Note: Due to the large range of Anti-Virus software available…
kba-03353
PTP TPO - Cannot read data - This may be because the database needs maintenance or it may need to install latest data drivers from the CD
This is caused by data corruption and the only solution is to restore the latest backup. 1. Locate the current…
kba-03352
PTP - Error 429 - active X Component can't create object when trying to print
This usually means either a download has not installed properly or certain dll's in the code have not registered. Please…
10428
IRIS Payroll Business, IRIS Bureau Payroll, Earnie, IRIS Payroll Professional
Error 512 printing P60s and/or other reports
Normally this is a transient error caused by an interruption between your software and your network/printer resources. This error is…
11911
IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll, IRIS Payroll Professional, Earnie, IRIS Earnie IQ, IRIS P11D Organiser
JavaScript required to access HMRC Online services
To ensure that you are still able to log in to you HMRC online account please make sure you have…
11901
IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll, IRIS Payroll Professional, Earnie
How to configure deductions for AE (Automatic Enrolment) Pensions
Please refer to the guides below. IRIS PAYE-MasterIRIS Payroll BusinessIRIS Bureau PayrollEarnie (Including customers formally using IRIS Payroll Professional) For…
ias-12003
IAS-12003 - SQL Server does not exist or access is denied
To resolve this, you'll need to start the SQL service. 1. Press the Windows+R keys to open the Run dialog.…
10866
IRIS Payroll Business, IRIS Bureau Payroll, IRIS Payroll for Accountants
Report Margin setting will not save
Rather than going through 'Optional Reports' you need to install the report from report manager. For more details on the…
ias-12001
How do I change the Staff ID?
Following the instructions below may help to resolve this; Log into IRIS and open System Maintenance Select the Staff menu,…
