Knowledge Base
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SQL Backup Error - Backup Failed For Server 'XXXXX'
This kind of message can be caused because the user may not have the relevant permissions to access the directory.…
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IRIS AutoMail
How can I stop double line spacing in Word 2007 / 2010 / 2013
Each version of word uses the 'normal' style to set defaults on font sizes, page margins, paragraph spacing and more.…
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IRIS AutoMail
Can P11D letters be generated through AutoMail and merge P11D information?
It is possible to generate an expense claim letter using AutoMail which can merge with some fields in P11D. For…
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IRIS AutoMail
How is AutoMail affected by a Data Centre licence?
What is Data Centre Agent details and AutoMail How does AutoMail use Data Centre Technical information What is Data Centre…
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IRIS AutoMail
When I generate AutoMail letters the Microsoft Word spell checker does not work
Field codes Turn on Microsoft Word spell checker. Language settings Field Codes Microsoft Word uses field codes as a way…
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IRIS AutoMail
Why is the mail merge toolbar greyed out when creating AutoMail Template?
To be able to enter tags to the Word document, you would need to click on the Refresh button in…
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No IRIS modules open up on workstation after move or upgrade
This problem is usually caused by the settings withinin Internet Options. The following steps may help to resolve the problem.…
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IRIS AutoMail
How can I turn on field codes in Microsoft Word?
Displaying field codes allows you to see all the formatting in AutoMail and Fees templates. Click into the Word Document…
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IRIS AutoMail
How do I change the Date format in an Automail letter?
To change the format of the date: Log on to IRIS AutoMail from the IRIS Main Menu The letter request…
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IRIS AutoMail
Bespoke AutoMail templates
IRIS Support Assistance With Bespoke IRIS AutoMail Templates The IRIS support team are not Microsoft Word experts and cannot provide…
