Knowledge Base Articles

We don't just deliver on our promise to create powerful management products, we ensure you're equipped with the knowledge needed to tackle every business challenge.

Knowledge Base

2967 articles

ias-11921

IRIS Time and Fees

What is the year end procedure in Time & Fees?

Reconciliation takes place at regular intervals, typically once a month. This is to check that all the information has been…

ias-11913

IRIS Time and Fees

Time has been posted but it is not being displayed on WIP reports

The Time Ledger has a holding system called the "Pending Queue" Postings made on the Time ledger will not be…

ias-11929

IRIS Time and Fees

How can I delete pending Manual invoices/Write offs/Credit notes in Time?

In order to see the original postings you will need to log in as the same user who posted them,…

ias-11905

IRIS OpenSpace

I am trying to configure OpenSpace to use my email server

To obtain these settings you will need to ask your email provider Default ports are 25, 587 and 465 Most…

ias-11906

IRIS OpenSpace

The SMTP server requires a secure connection or the client was not authenticated

Google may block sign in attempts from some apps or devices that do not use modern security standards. To resolve…

ias-11903

IRIS OpenSpace

When logging into OpenSpace clients are redirected back to the login screen

To fix this they need to change privacy settings in the browser to allow content/cookies to be stored locally. Chrome:…

ias-11901

IRIS OpenSpace

"My staff member cannot login to OpenSpace or upload into OpenSpace from IRIS"

Please ensure that the staff member’s email address setup for OpenSpace and Password are entered within IRIS. To verify the…

ias-11902

IRIS OpenSpace

How do I send a customised Email Template?

A customised E-Approval can be created by selecting the following within OpenSpace: Click: Settings | Customisation | Email Templates |…

ias-11904

IRIS OpenSpace

How to change the client’s email address within OpenSpace?

You can no longer change a user's e-mail in Openspace. You must either delete them as a user and then…

ias-11891

IRIS Time and Fees

Credits and write out are not being matched to further time posted

Check the Options | Time Ledger | Unabsorbed. Is the "Leave write out credit unmatched and match it manually later"…