Knowledge Base
ias-11913
IRIS Time and Fees
Time has been posted but it is not being displayed on WIP reports
The Time Ledger has a holding system called the "Pending Queue" Postings made on the Time ledger will not be…
ias-11929
IRIS Time and Fees
How can I delete pending Manual invoices/Write offs/Credit notes in Time?
In order to see the original postings you will need to log in as the same user who posted them,…
ias-11905
IRIS OpenSpace
I am trying to configure OpenSpace to use my email server
To obtain these settings you will need to ask your email provider Default ports are 25, 587 and 465 Most…
ias-11906
IRIS OpenSpace
The SMTP server requires a secure connection or the client was not authenticated
Google may block sign in attempts from some apps or devices that do not use modern security standards. To resolve…
ias-11903
IRIS OpenSpace
When logging into OpenSpace clients are redirected back to the login screen
To fix this they need to change privacy settings in the browser to allow content/cookies to be stored locally. Chrome:…
ias-11901
IRIS OpenSpace
"My staff member cannot login to OpenSpace or upload into OpenSpace from IRIS"
Please ensure that the staff member’s email address setup for OpenSpace and Password are entered within IRIS. To verify the…
ias-11902
IRIS OpenSpace
How do I send a customised Email Template?
A customised E-Approval can be created by selecting the following within OpenSpace: Click: Settings | Customisation | Email Templates |…
ias-11904
IRIS OpenSpace
How to change the client’s email address within OpenSpace?
You can no longer change a user's e-mail in Openspace. You must either delete them as a user and then…
ias-11894
Does IRIS Provide A Built-In Backup procedure?
For those running SQL Server on the same machine as the IRIS installation there are silent backups installed within Scheduled…
ias-11891
IRIS Time and Fees
Credits and write out are not being matched to further time posted
Check the Options | Time Ledger | Unabsorbed. Is the "Leave write out credit unmatched and match it manually later"…
