Knowledge Base Articles

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Knowledge Base

2946 articles

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Specified Folder Does Not Exist

The path being referenced on the F/T tab of the Practice Options menu may refer to a folder on the…

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IRIS Docs

Unable to initialise email assistant addin error when opening Microsoft Outlook

A system service will need to be restarted to resolve this issue, please find the steps below to assist with…

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IRIS Docs

0 Search Results appear in Iris Docs

This can be due to one of two reasons: No documents match the search criteria The user does not have…

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IRIS Docs

How do I add a New User into IRIS Docs?

A step by step guide of how to add new users into IRIS Docs is available in the IRIS Help…

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IRIS Company Secretarial

Why can I not connect to Companies House Online Services?

This error is typically caused by the Proxy Server not being configured to allow IRIS access to the appropriate URL.…

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IRIS Company Secretarial

IRIS Efile Scanner Internal Exception Occured - gatewayResp is null or empty

This error is typically caused by the Proxy Server not being configured to allow IRIS access to the appropriate URL.…

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IRIS OpenSpace

Reset OpenSpace Colours Back to the Default after customisation?

A reset to default option has been requested as an enhancement and we hope to have this available in a…

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Can I use Office 365 with the IRIS Accountancy Suite?

For full details regarding support operating systems and office versions please refer to the system requirements here Share This Page

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What data can I import from IRIS OpenBooks into IRIS Accounts Production?

Only the Trial Balance can be imported from IRIS OpenBooks into IRIS Accounts Production For further information please view our…

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IRIS Accountancy Suite Workstation setup has already been installed on this PC

Please download the windows installer trouble-shooter from Here Follow the steps and select ‘Issues with Un-installing’ and select IRIS Workstation…