Knowledge Base Articles

We don't just deliver on our promise to create powerful management products, we ensure you're equipped with the knowledge needed to tackle every business challenge.

Knowledge Base

2973 articles

11701

IRIS GP Accounts

Socket Error #11001 Host not found

This is due to the IRIS Software being PC based which may not link to a server based or webmail…

ias-11794

IRIS Accounts Production

Update Legislative Changes -FRS 102 Disclosure of Operating Lease Commitments

Users are able to generate a set of accounts using the new FRS 102 legislation which is effective for periods…

11644

IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll, IRIS Payroll Professional, Earnie, IRIS Earnie IQ

Getting started with IRIS OpenEnrol

Register a company or administrator account here: www.irisopenpayslips.co.uk PLEASE NOTE: Each email used for OpenEnrol must be unique. Once used…

ias-11788

IRIS OpenSpace

Does IRIS OpenSpace work with Apple Products?

IRIS OpenSpace only requires a browser, the hardware is irrelevant. So accessing IRIS OpenSpace on iPhone or iPad is fine.…

ias-11773

IRIS Business Tax

The sum of boxes 172 and 173 must not exceed the apportioned AIA limit

This is caused by a HMRC validation update which has been included in version 11.6.0 which is currently available on…

11681

IRIS OpenPayslips, IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll, IRIS Payroll Professional, Earnie, IRIS Earnie IQ

OpenEnrol Error - E102 - not a valid Open Enrol Account

This is likely due to either incorrect  login details (linking to an old unused account) saved in payroll OR the…

ias-11769

IRIS OpenSpace

How to upload to OpenSpace from IRIS Personal Tax

To upload from personal tax click Reports, select the relevant report and tick the box PDF and then tick the…

ias-11770

Software Detected Error - Internal Inconsistency

The cause of this issue is software called Search Protect. This needs to be uninstalled from the PC using Programs…

ias-11766

IRIS OpenSpace

Can I setup two separate OpenSpace Accounts for 2 different clients?

Each OpenSpace client user should have their own unique email address, using the same email address for different clients will…

ias-11768

IRIS OpenSpace

Openspace- Is it possible for multiple clients to be associated with an individual? (by email)

Yes, this is one of the features in OpenSpace. Simply add the same client user email address to each client…