Knowledge Base Articles

We don't just deliver on our promise to create powerful management products, we ensure you're equipped with the knowledge needed to tackle every business challenge.

Knowledge Base

2974 articles

ias-11758

IRIS OpenSpace

How do I upload Accounts from Accounts Production into OpenSpace?

To upload a set of accounts users are required to do the following: Select the relevant client Click Reports ->…

ias-11761

IRIS OpenSpace

My staff member has lost access to OpenSpace

Please ensure that the staff member’s email address setup for OpenSpace and Password are entered within IRIS. To verify the…

ias-11757

IRIS OpenSpace

How do I resend the registration activation request link to my client?

To resend the request Select Home Tab, Click ‘Clients’ and select the Circle next to the appropriate client ID. Click…

ias-11766

IRIS OpenSpace

Can I setup two separate OpenSpace Accounts for 2 different clients?

Each OpenSpace client user should have their own unique email address, using the same email address for different clients will…

ias-11768

IRIS OpenSpace

Openspace- Is it possible for multiple clients to be associated with an individual? (by email)

Yes, this is one of the features in OpenSpace. Simply add the same client user email address to each client…

ias-11765

IRIS OpenSpace

IRIS Openspace- How much does it cost to buy 1 GB of OpenSpace or buy more storage?

The first GB of data is free to use. Thereafter additional storage can be purchased for £5(+VAT) per month from…

ias-11752

IRIS Crashes When Printing Reports in Accounts Production

This has been identified as a problem with the installed graphics card. To resolve this issue you must either revert…

11655

IRIS P11D Organiser

Admin log in details for PAS P11D Organiser

PLEASE NOTE: This KB refers to PAS P11D Organiser stand alone software not Accounts Production/Business Tax, etc. Since the 2013 version,…

ias-11745

Specified Folder Does Not Exist

The path being referenced on the F/T tab of the Practice Options menu may refer to a folder on the…

ias-11740

IRIS Docs

Unable to initialise email assistant addin error when opening Microsoft Outlook

A system service will need to be restarted to resolve this issue, please find the steps below to assist with…