Knowledge Base Articles

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2967 articles

ias-11657

Installation Error - 11 - Data Bridging

The IRIS Support team will need to investigate this failure, use the instructions below to send your installation logs to…

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Installation Error - 12 - Lock Failure

The IRIS Support team will need to investigate this failure, use the instructions below to send your installation logs to…

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Installation Error - 6 - Creating Database

The IRIS Support team will need to investigate this failure, use the instructions below to send your installation logs to…

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Installation Error - 7 - SQL Database Update Failure

The IRIS Support team will need to investigate this failure, use the instructions below to send your installation logs to…

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Installation Error - 1 The Installation has aborted

The IRIS Support team will need to investigate this failure, use the instructions below to send your installation logs to…

ias-11646

Application Failed to Initialize properly (0xc0000005).

This error usually occurs due to a conflict with your anti virus program. Set exclusions within your Anti Virus program…

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IRIS Business Tax

Not utilising the b/f capital losses against the gain during the year

To utilise the capital losses, please follow the steps below:- 1. Select a different Limited Company within Business Tax 2.…

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How do I set up Roles and Permissions within IRIS OpenAudit?

To edit Roles and Permissions users are required to select, 1. Dashboard | Roles and Permissions 2. Click on the…

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How do I import the prior year trial balance using a CSV format within OpenAudit

Users are required to select, 1. My Files 2. Below the Audit Engagement Files section, click on the relevant Audit…

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Installation Error - 3 - Configuration Process

It is likely that the user doesn't have appropriate permissions but IRIS recommends you send your installation log files to…