Knowledge Base Articles

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2973 articles

ias-11647

Installation Error - 1 The Installation has aborted

The IRIS Support team will need to investigate this failure, use the instructions below to send your installation logs to…

ias-11646

Application Failed to Initialize properly (0xc0000005).

This error usually occurs due to a conflict with your anti virus program. Set exclusions within your Anti Virus program…

ias-11645

IRIS Business Tax

Not utilising the b/f capital losses against the gain during the year

To utilise the capital losses, please follow the steps below:- 1. Select a different Limited Company within Business Tax 2.…

ias-11642

How do I set up Roles and Permissions within IRIS OpenAudit?

To edit Roles and Permissions users are required to select, 1. Dashboard | Roles and Permissions 2. Click on the…

ias-11643

How do I import the prior year trial balance using a CSV format within OpenAudit

Users are required to select, 1. My Files 2. Below the Audit Engagement Files section, click on the relevant Audit…

ias-11634

Installation Error - 3 - Configuration Process

It is likely that the user doesn't have appropriate permissions but IRIS recommends you send your installation log files to…

ias-11638

Moving IRIS To A New PC or Server

The IRIS Help Centre contains comprehensive information for moving IRIS to a new Standalone or Server. How to Move IRIS…

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How do I amend the period end date for an Audit File within IRIS OpenAudit?

Users are required to select, 1. My Files 2. Below the Audit Engagement Files section, click on the relevant Audit…

ias-11630

Users of Avast Anti Virus are no longer able to access the IRIS icon

This issue is caused by Avast blocking the file, you can configure Avast to exclude a particular file, folder, or…

11621

IRIS Payroll Professional, Earnie

Error 3050 - Couldn't Lock File

This is caused by a network lock on the data file for this company. This is usually fixed by rebooting…