Knowledge Base Articles

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Knowledge Base

2974 articles

ias-11584

IRIS Personal Tax

Global Changes to e-Checklists questions change OpenSpace e-Checklists

Please be aware that this will only change if you are adding a heading to the e-Checklist Questions. It does…

kba-03241

PTP Launcher has encountered a problem and needs to close

The following steps will help you to resolve this problem.   1. Right click on the PTP launcher and select 'Properties'…

ias-11563

Web Licencing Failed Validation - Licence Disabled

This error typically occurs because the IRIS installation has been moved or the licences have been revalidated on a different…

kba-03230

PCSR - Can the logo on pdf documents be changed to the company logo

Yes, provided it is a .gif file, 1035 Wide x 279 High.  Go to File > Presenter Details > Logo…

11537

Earnie

Unknown File Type when trying to open Guides in Earnie Payroll

The support guides provided are in the format .PDF. If you are seeing this message when you try and open…

11536

IRIS Bureau Payroll

Unknown File Type when trying to open Guides in Bureau Payroll

The support guides provided are in the format .PDF. If you are seeing this message when you try and open…

11540

IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll, IRIS Payroll Professional, Earnie, IRIS Earnie IQ

Wrong guides in the software

All of the support guides are now stored on our website as part of our online document library. The problem is…

11534

IRIS PAYE-Master

Unknown File Type when trying to open Guides in PAYE-Master

The support guides provided are in the format .PDF. If you are seeing this message when you try and open…

11538

IRIS Payroll Professional

Unknown File Type when trying to open Guides in Earnie

The support guides provided are in the format .PDF. If you are seeing this message when you try and open…

11529

IRIS Bureau Payroll

Using OpenPayslips with Bureau Payroll

For OpenPayslips set up and useage instruction refer to the guide here: Bureau Payroll OpenPayslips Guide