Knowledge Base Articles

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2973 articles

ias-11531

IRIS Accounts Production

Who do I contact for support, when trying to import a TB from KashFlow to AP?

If your query relates to creating a Trial Balance from within KashFlow or general usage of KashFlow please contact, support@kashflow.com…

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IRIS Accounts Production

How to Integrate between KashFlow & Accounts Production

For further information please view our detailed ‘How to integrate a Trial Balance from KashFlow into Accounts Production.

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IRIS Accounts Production

How do I add or amend a nominal code for a KashFlow Import map?

From the Accounts Production toolbar select, Setup | Import Maps | Select the KashFlow tab | Highlight the relevant import…

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Error 1723. There is a problem with this Windows installer package.

The installer is failing to extract the required files to the 'temp' folder for installers. Some of the installers unpack…

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How do I turn off the self-assessment functionality in OpenBooks?

Users are required to set their clients access level to 6 or below. This will then hide all tax screens…

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IRIS Scripting Host Error When Printing Share Certificates / Dividend Vouchers

This is error occurs due to the interaction between IRIS and MS Word failing possibly because some of the registry…

ias-11504

Internal Exception Occured: IRIS OM Error

This is error occurs due to the interaction between IRIS and MS Word failing possibly because some of the registry…

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IRIS Docs

Email Assistant not initialising

If all users are affected it is likely the service responsible for the email assistant addin will need to be…

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IRIS OpenSpace

How do I reset my Password in IRIS OpenSpace?

Please follow the steps below: From the main Logon Screen for IRIS OpenSpace, Select ‘Forgot your password?’ Enter your email…

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IRIS OpenSpace

Why can I not see the ‘OpenSpace: Upload’ section from the Client Dashboard?

Users are required to follow the steps below: From the IRIS Main Menu Select System Maintenance |Staff| Staff Maintenance Select…