Knowledge Base Articles

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Knowledge Base

2967 articles

ias-11504

Internal Exception Occured: IRIS OM Error

This is error occurs due to the interaction between IRIS and MS Word failing possibly because some of the registry…

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IRIS Docs

Email Assistant not initialising

If all users are affected it is likely the service responsible for the email assistant addin will need to be…

ias-11490

IRIS OpenSpace

How do I reset my Password in IRIS OpenSpace?

Please follow the steps below: From the main Logon Screen for IRIS OpenSpace, Select ‘Forgot your password?’ Enter your email…

ias-11489

IRIS OpenSpace

Why can I not see the ‘OpenSpace: Upload’ section from the Client Dashboard?

Users are required to follow the steps below: From the IRIS Main Menu Select System Maintenance |Staff| Staff Maintenance Select…

ias-11475

IRIS Accountancy - Shared Memory is Locked

In order to resolve the issue ‘Shared memory is locked’, you will need to run a 'reset session control' in…

ias-11482

Installation Error - 17 - Installation Cancelled

Only use this fix If you are receiving this message but are NOT cancelling the installer manually and have a…

11470

IRIS OpenPayslips

Employee email address is already in use/registered and unable to publish payslip

Unfortunately, the employee has registered their email address as an employer rather than an employee. Either replace the email address…

kba-03216

PTP TR - HMRC Exclusion ID 22 - terminal losses on Self Employment pages

This is a rare scenario, HMRC estimate less than 10 customers will be affected. In the vast majority of cases…

kba-03217

PTP TR - HMRC Exclusion ID 23 - Terminal losses on the Partnership pages

This is a rare scenario, HMRC estimate less than 10 customers will be affected. In the vast majority of cases…

ias-11407

IRIS Personal Tax

Where to enter the cash on withdrawal basis for a sole trader or partnership in

The screen is the same for both sole traders and partnerships. To access: For a sole trader: Go to Trade,…