Knowledge Base Articles

We don't just deliver on our promise to create powerful management products, we ensure you're equipped with the knowledge needed to tackle every business challenge.

Knowledge Base

2973 articles

kba-03196

IRIS STARTUP FAILURE - ptpaccts.mdf is compressed

Following the steps below may help to resolve the issue. 1.  Click Start, Click Run, Type SERVICES.MSC and then press Enter2.  Locate…

ias-10887

What version of SQL should I use with Windows 10 or Server 2012?

It is possible to install SQL 2008 and SQL 2008 R2 onto Windows 8 and Server 2012 but there are…

kba-03185

PTP CT - PDF detailed computation created in CT

You can send a detailed computation, however this will need to be sent as a pdf attached file. Click onto…

ias-10861

IRIS Personal Tax

Accrued income relief is being deducted from box 3.4 on the R40

Iris is following the guidance as per the R40 guide pages 4 and 5 provided in the link below. https://www.hmrc.gov.uk/forms/r40notes.pdf

kba-03182

PTP TP/CT - Password screen appearing when going into the PTP Software

To switch off this prompt click on the Spanner icon and the Configuration tab. In the section called 'Program Start-Up and…

kba-03179

PTP TP - Clogged Losses

PTP Tax Platform software does not deal with clogged losses. Any disposals resulting in a loss would be offset against gains automatically. …

ias-10836

IRIS Company Secretarial

How do I Change the Share Certificate Numbers?

The share certificate numbers can be amended from the Accounts Production and Company Secretarial module by following the below steps:…

ias-10835

IRIS Company Secretarial

How do I generate a Share Certificate?

The share certificate can be generated from the Accounts Production and the Company Secretarial module by following the below steps:…

ias-10828

IRIS Accounts Production

When running a report the Report Destination always defaults to Printer

This error is likely to be caused by a permissions error. Please check and ensure the EVERYONE group has Full…

ias-10827

[DBNETLIB][ConnectionOpen (SECDoClientHandshake ())). SSL Security Error

This is caused because the Force Protocol Encryption option is selected within the SQL Server Client Network Utility Following the…