Knowledge Base Articles

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Knowledge Base

2967 articles

kba-03157

PTP CT - How to enter that company has ceased trading

Open the CT return period. Go to page 2 and select the fanned pages at box 155. The Adjustment to…

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IRIS AutoMail

AutoMail crashed when generating letters, that contain Virtual Cabinet Trailers

The following will need to be carried out: Remove trailers Existing document Templates would need to get recreated If using…

kba-03155

PTP TR - FBI Message appearing "Must fill in bank or building society details for repayment on page 6"

If there is no repayment due, then please check on page TR6 that there isn't a cross above box 10. If so,…

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PTP TP - How to send an amended tax return where the original was not submitted through PTP

It is possible, however amendments made more than 12 months after the online filing deadline for that tax year should be submitted…

kba-03154

PTP TR - Why are the bank details disappearing when printing or going through FBI?

Bank details will usually disappear if users are trying to claim a refund after the option has been ticked to offset against the payments…

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PTP TR - Is there a facility to print a SA302 form?

HMRC have recognised that the PTP tax computations may now be used in replacement of an SA302. The client's name and…

kba-03150

PTP - How to send an amended tax return where the original was submitted through PTP

It is possible, however amendments made more than 12 months after the online filing deadline for that tax year must be submitted on…

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Error 1310. Error writing to file: C:Config.Msi1658852.rbf

Please disable your Anti Virus or Internet Security product and the installation should proceed in the normal way. Share This…

kba-03147

PTP - Getting error 3167 record is deleted

Resolving this error will require remote access to your machine to fix the corrupt database. Please call us on 0344 815 5555,…

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IRIS AutoMail

Virtual Cabinet challenges with IRIS Software

IRIS won't support any interaction if AutoMail is used with Virtual Cabinet. Virtual Cabinet is not supported in association with…