Knowledge Base Articles

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Knowledge Base

2967 articles

kba-03134

PTP Trust - Error in XML: The actual length is greater than the Max Length value. Tag is 'Line'.

This most likely relates to a disposal of Land or Property.  To resolve the error it will be necessary to…

ias-10739

IRIS Business Tax

Warning message appears if Legacy Data hasn't been allocated to Multiple Trade

Users are required to Select:- Edit | Posting | Allocate the postings to a specific trade otherwise they will not…

ias-10736

IRIS Business Tax

Currency conversion available for Yen and Swiss Franc

The following currencies are as follows: UK Pound (£) US Dollar ($) The Euro (€) Yens (¥) Swiss Franc (Fr)…

kba-03126

PTP - CTReturn.exe has stopped working

It has been identified that users, who have 'Team Viewer' remote control software install on the affected machine. This causes the…

ias-10713

Failure to load library isoltfup.dll when accessing IRIS Time

Sophos Anti Virus Software have made some changes that have affected IRIS Time. You will need to contact your IT,…

kba-03118

PTP - Tax/CT Platform will not open - Flashes then closes

To help resolve this you will need to run a repair/upgrade on the installation. Please download the latest version of…

ias-10712

Running the update file gives an error - not a valid win32 application

This error indicates that the download is incomplete or has become corrupted. Please delete the file and try the download…

kba-03114

PTP Launcher - Failed to initialise application properties

1. Remove this file from the PTP install folder (default location C:\PTP) and copy the same file from another PC that…

ias-10650

IRIS Personal Tax

Is it possible to search the database by UTR number?

Users are required to: 1. Log on to IRIS Personal Tax and select a client. 2. From the Client menu…

ias-10656

IRIS Personal Tax

Authentication failed message transmitting a P11D form online.

Users are required to ensure that the correct User ID and Password have been entered into IRIS and also to…