Knowledge Base Articles

We don't just deliver on our promise to create powerful management products, we ensure you're equipped with the knowledge needed to tackle every business challenge.

Knowledge Base

2967 articles

ias-10549

IRIS Personal Tax

How can the Tax Return form be saved as a PDF file?

Users are required to print the Tax Return to the screen then click the Save button located in the top…

ias-10545

IRIS Personal Tax

Authentication failed- when filing tax returns online

This KB article has been updated to this newer article, please read this first: https://www.iris.co.uk/support/knowledgebase/kb/personal-and-business-tax-failed-authentication-check-client-utr-id-and-password/ Older article superseded by the…

ias-10553

IRIS Personal Tax

HMRC have received an amended return and requesting the original be submited

Iris has been designed to provide a message to clients advising that they have chosen an amended return but the…

kba-03108

PTP CT - When adding a new period and clicking on the Save button, message saying Invalid 'To' date

This means the software is not finding a valid licence. If the licence has already been entered, it may help…

ias-10498

Error during installation or updating of IRIS

Please refer to KB IAS-11884 for details on sending in your log files Share This Page

ias-10496

IRIS Personal Tax

How to enter- Any payment or benefit not included elsewhere on the P9D

Users are required to do the following: 1. Log into P11D and select the relevant employer and tax year 2.…

ias-10497

Error Message Attaching the MDF and LDF files

IRIS Support recommends that your restore from your last good backup. If a good backup is not available following the…

kba-03089

PTP CT - 'No computations have been attached' error appearing when exiting the FBI Attachment screen

If using the PTP ixbrl computation, please go into the return, tick box 85A or 85B and ensure there is no…

ias-10488

Message on terminal services: unable to perform vista file virtualisation checks

Following the steps below may help to resolve the problem. Permissions Right Click the IRIS folder Choose Properties and then…

ias-10476

How to configure SQL Protocols for IRIS Practice Software

For IRIS to work with SQL you need to make sure the target SQL Server is running and is using…