Knowledge Base Articles

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Knowledge Base

2967 articles

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PTP CT - Error code 3027 when opening CT Platform

This is often due to the user permission level within Microsoft Windows. Please ensure the user has Full Control on the…

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PTP TP - Error 10060 type fatal, current connection has timeout when trying to file through FBI

Click on the Configuration/Firm Details Spanner icon. Then choose the FBI tab. On the right hand side of this screen,…

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PTP TR - How to Remove FBI Status

Highlight the client in the 'Find Client' tab. Go to the 'Client Tax Returns' tab and highlight the relevant return. Click…

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PTP TR - Farmers and creative person averaging

Users are required to calculate the averaged profit manually and enter the relevant boxes with the revised profit figure. Users…

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PTP CT - Companies are not appearing in FBI

This is often due to a missing date within the 'Actual Date' field in event 21 of the FBI Events. 1.…

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PTP TP - Error 21000 type fatal, when trying to submit through FBI

Click on the Configuration/Firm Details Spanner icon. Then choose the FBI tab. On the right hand side of this screen, there…

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PTP TR - Pension Lump Sum not appearing on the tax computation

This is correct.  The lump sum payment will give rise to a charge which is calculated at the lowest rate…

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PTP TP - Exception at block 3 : Could not find a part of the path

This is due to PTP not being able to locate a file from the Schemas folder within the PTP data…

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Error Backing Up PTP Accounts Production - multiple family media set

In the Back Up Database screen there will be more than one destination selected under disk (in the Destination box).…

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How to unlock the SQL database after an update failure

The following steps should unlock the PTP Accounts Production database:   1.       Click Start – All Programs – Microsoft SQL…