Knowledge Base Articles

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148641

Auditor footer is showing April 2018

Reports| Auditor| ISAThe report is showing April 2018 in footer. This is a defect within the software and is due…

error-3001-and-0-in-accounts-charity-ct600-filin

Error 3001 and 0 in accounts Charity CT600 filing

error-9999-error-type-fatal-charity-submission-to-companies-house

Error 9999, Error type: Fatal Charity submission to Companies House

business-tax-period-start-date-not-known-library-error-illegal-ctap

Business Tax-Period Start Date not known, Library Error-Illegal CTAP

This is normally an incorrect CTAP period you have saved in AP/BT for the company – you will need to…

ptp-how-to-update-ptp-tax-platform

PTP - How to Update PTP Tax Platform

This guide will show you how to update PTP Tax Platform to the latest version. Please follow the instructions below.…

ptp-how-to-install-ptp-share-register

PTP - How to Install PTP Share Register

This guide will show you how to install PTP Share Register as a brand new installation. Please follow the instructions…

personal-tax-identity-verification-precondition-failed

Personal Tax- IDENTITY VERIFICATION PRECONDITION FAILED

This is a new error started in 2022 and also in 2024 and is coming from the HMRC system. They…

ptp-how-to-install-ptp-tax-platform

PTP - How to install PTP Tax Platform

This guide will show you how to install PTP Tax Platform as a brand new installation. Please follow the instructions…

aml-how-to-install-iris-anti-money-laundering-desktop-version

AML - How to install IRIS Anti Money Laundering (Desktop Version)

This guide will show you how to install IRIS Anti Money Laundering as a brand new installation. Please follow the…

personal-tax-and-vat-filer-you-get-a-mtderror-log-file

Personal Tax and VAT Filer- You get a MTDerror.log file

When you load a client or do a certain action, an MTD error log may appear and asks you to…