Knowledge Base Articles

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2946 articles

iris-help-option-blank-white-screen-when-opened

IRIS: 'Help' option blank /white screen when opened

Get your IT team to apply this fix- you have to apply this on all affected machines 1.Click Start, click…

personal-tax-hmrc-data-retrieval-how-the-data-shows

IRIS Personal Tax

Personal Tax- HMRC Data Retrieval, how the data shows?

You must be on the latest IRIS version (Help and About) and check here: Setup/ Retrieve HMRC data practice options,…

kba-03805

PCSR - Error 502 using Companies House Data Check

The workaround is to click New Companies House Data Check instead. This issue has now been resolved 11/02/2022.

iris-21-4-0-cannot-send-an-email-to-multiple-addresses

IRIS Practice Management

IRIS 21.4.0- Cannot Send an Email To Multiple Addresses

When a user goes to send a document as an attachment on an email, they highlight and select multiple email…

business-tax-edit-losses-no-postings-found-warning

Business Tax: Edit Losses - 'No Postings Found' or btrieve library error warning

If you go to Edit , Losses (as you have a loss showing in AP or the Tax comp) and…

personal-tax-how-to-carry-back-capital-loss-to-previous-capital-gain

Personal Tax: How to carry back Capital loss to previous capital gain?

1. Select the client and the year of the loss. 2. Dividends and Capital Assets. You MUST have created or…

business-tax-error-0-emission-error-box-726-and-727-must-be-completed-if-there-is-an-entry-in-box-35-must-not-be-done-before-the-31st-of-march-2021

Business Tax- 0 emission error. Box 726 and 727 must be completed if there is an entry in box 35. Must not be done before the 31st of March 2021

Load the company in BT and the relevant period 1. Open capital allowances 2. A maintain 3. Open the car/cars…

kba-03804

PTP TP - Spanner Icon or Tax Calculation slow to open in a hosted environment

This is most likely due to a buildup of redirected printers in the CurrentUser section of the registry for the affected…

iris-docs-system-out-of-memory-exception-errors

IRIS Docs

IRIS Docs System out of Memory Exception Errors

We have reports from several clients receiving errors when performing certain functions in IRIS Docs such as searching or opening…

personal-tax-unlisted-share-and-securities-there-is-a-entry-in-sa108-losses-claimed-against-income-etc

Personal Tax: Unlisted Share and Securities - There is a entry in (SA108 Losses claimed against income etc)

Follow all the steps below: 1. Go to Edit / Capital Assets / Other Capital Gains and Shares (check both). …