Knowledge Base Articles

We don't just deliver on our promise to create powerful management products, we ensure you're equipped with the knowledge needed to tackle every business challenge.

Knowledge Base

2970 articles

iris-21-4-0-cannot-send-an-email-to-multiple-addresses

IRIS Practice Management

IRIS 21.4.0- Cannot Send an Email To Multiple Addresses

When a user goes to send a document as an attachment on an email, they highlight and select multiple email…

business-tax-edit-losses-no-postings-found-warning

Business/Personal Tax: Edit Losses - 'No Postings Found' or btrieve library error -1 warning

In Business Tax- If you go to Edit , Losses (as you have a loss showing in AP or the…

personal-tax-how-to-carry-back-capital-loss-to-previous-capital-gain

Personal Tax: How to carry back Capital loss to previous capital gain?

1. Select the client and the year of the loss. 2. Dividends and Capital Assets. You MUST have created or…

business-tax-error-0-emission-error-box-726-and-727-must-be-completed-if-there-is-an-entry-in-box-35-must-not-be-done-before-the-31st-of-march-2021

Business Tax- 0 emission error. Box 726 and 727 must be completed if there is an entry in box 35. Must not be done before the 31st of March 2021

Load the company in BT and the relevant period 1. Open capital allowances 2. A maintain 3. Open the car/cars…

kba-03804

PTP TP - Spanner Icon or Tax Calculation slow to open in a hosted environment

This is most likely due to a buildup of redirected printers in the CurrentUser section of the registry for the affected…

iris-docs-system-out-of-memory-exception-errors

IRIS Docs

IRIS Docs System out of Memory Exception Errors

We have reports from several clients receiving errors when performing certain functions in IRIS Docs such as searching or opening…

personal-tax-unlisted-share-and-securities-there-is-a-entry-in-sa108-losses-claimed-against-income-etc

Personal Tax: Unlisted Share and Securities - There is a entry in (SA108 Losses claimed against income etc)

Follow all the steps below: 1. Go to Edit / Capital Assets / Other Capital Gains and Shares (check both). …

personal-tax-e-checklist-red-text-cannot-connect-to-iris-openspace

Personal Tax- E-checklist red text: 'Cannot connect to IRIS Openspace' or Creator of this fault did not specify

If you have any issues uploading/importing e-checklists etc for all clients this its usually your own Openspace credentials (either your…

trust-tax-crash-when-run-any-report-payments-of-income-etc-for-certain-clients

IRIS Trust Tax- crashing when running any report; payments of income etc. for certain clients

It has been reported that since upgrading to 21.4.0, Trust Tax to crash when running any reports for certain clients.…

how-to-swap-chart

IRIS Accounts Production – AiB, IRIS Accounts Production

How to swap chart

Occasionally you want to swap the chart and when going to edit / swap chart see a message saying something…