Knowledge Base Articles

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2970 articles

iris-21-4-0-iris-timesheet-application-crashing

IRIS Time and Fees

IRIS 21.4.0- IRIS Timesheet Application Crashing

We have had several reports from customers regarding Timesheets crashing when using the IRIS Timesheet application. This has been confirmed…

personal-tax-how-to-fill-in-box-21-tr3-additional-information

Personal Tax- How to fill in Box 21 TR3 additional information?

Other incomeAny Other income or ProfitsAdd - 'type 0' income on top half (or any other type) and add in…

extended-hours-during-january-tax-season

Extended hours during January tax season

Having supported accountants tackle tax busy season for more than40 years, we know how stressful and difficult it can be.…

iris-21-4-0-unable-to-import-receipts-via-csv

IRIS Time and Fees

IRIS 21.4.0- Unable to Import Receipts via CSV

We have had reports from several clients since upgrading to version 21.4.0 you are unable to import receipts via CSV…

personal-tax-how-to-view-other-pages-on-tax-computation

Personal Tax: How to view other pages on Tax Computation?

When you generate a TAX Computation you may note pages 1/1 or 2/2 etc at the top which denotes the…

12258

IRIS My ePay Window

Data Migration from OpenPayslips to myePayWindow

Visit the My ePay Window Help Centrehttps://help.iris.co.uk/payroll/mepw/ Migration from IRIS OpenPayslips to My ePay Window

iris-docs-6-19-freezing-when-opening-documents-in-the-ias-communications-tab-stored-in-iris-docs

IRIS Docs

IRIS Docs 6.19- Freezing when opening Documents in the IAS Communications Tab Stored in IRIS Docs.

Since upgrading Docs to version 6.19 you have experienced an issue when opening Documents stored in IRIS Docs from the…

vat-filer-excel-import-but-get-index-out-of-range-warning-negative

IRIS VAT Filer

VAT Filer- Excel import but get Index out of Range warning Non Negative

You have tried to import the Excel spreadsheet but you keep getting this warning (this can be caused if your…

12257

IRIS GP Payroll

Error 396; Orientation property cannot be set within a page

Update: This issue is corrected in v2021.801.3. Please update to this version or higher to prevent the issue. Otherwise, follow…

12256

IRIS GP Payroll

A successful Full Payment Submission has already been sent

We are currently investigating an issue in GP Payroll v2021.800.2 where users are being prompted that a successful FPS has…