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IRIS GP Accounts Knowledge Base

56 articles

11709

IRIS GP Accounts

Fees/Purchase Register: Cashbook Link buttons are greyed out

If you are trying to add a fee/Purchase to the cashbook but all the cashbook link buttons are greyed out…

7337

IRIS GP Accounts

How to transfer GP Accounts to new PC

First make sure that a current backup is availableIRIS GP Accounts needs to be installed onto the new machineTo download…

11704

IRIS GP Accounts

How to alter practice contact details on invoices

Go to "Open Fees Register" > "Fees Setup" > "Letters/Email" > "Edit Practice Details"

11971

IRIS GP Accounts

“Error: list index out of bounds (-1)” when opening an NHS Item.

This error is caused from an old issue in the software which has now been rectified.  If you are getting…

11905

IRIS GP Accounts

DBISAM Engine Error # 12036 - The table or backup file 'Groups' is not valid

This error is caused by database corruption, usually when trying to run from a network location. With this error you…

11023

IRIS GP Accounts

Error: Dates Selected are Outwith the minimum and maximum dates for this account

The issue will be due to the dates of the current financial year within the GP Accounts.  If the date…

11025

IRIS GP Accounts

Interface Not Supported / Class Not Registered

Firstly - Go to "Help" > "Re-register Components" If this doesn't work, the software will need to be re-installed correctly.…

12110

IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll, IRIS Payroll Professional, Earnie, IRIS Earnie IQ, IRIS P11D Organiser, , IRIS GP Accounts

Can I run my software over a terminal server setup?

Please refer to the System Requirements for each product: IRIS PAYE-MasterIRIS GP PayrollIRIS GP AccountsIRIS Payroll BusinessIRIS Bureau PayrollIRIS HR…

11805

IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll, IRIS Payroll Professional, Earnie, IRIS Earnie IQ, IRIS P11D Organiser, , IRIS GP Accounts

End of Support for Windows XP

In April 2014 Microsoft officially ended their support of Windows XP. Since this time IRIS have continued to test on…

7336

IRIS GP Accounts

Cashbook items appearing twice on Reports but only once in cashbook

Take a backupFind the item in cashbook - highlight - Press F6Both entries will show here - select one &…