Knowledge Base Articles

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Knowledge Base

2967 articles

12254

IRIS PAYE-Master

PAYE-Master - NEST Integration upload issues

We’ve undertaken testing on our systems to confirm that the payroll software is operating correctly. While NEST is unclear on…

12253

IRIS Payroll Business, IRIS Bureau Payroll

IRIS Payroll - NEST Integration upload issues

We’ve undertaken testing on our systems to confirm that the payroll software is operating correctly. While NEST is unclear on…

iris-docs-unable-to-login-to-the-email-server-with-the-supplied-credentials

IRIS DOCS- Unable to Login to the Email Server with the Supplied Credentials

When attempting to login to IRIS Docs the following error message appears. Clicking No to this error message allows you…

12252

Earnie

Earnie - NEST Integration upload issues

We’ve undertaken testing on our systems to confirm that the payroll software is operating correctly. While NEST is unclear on…

personal-and-business-tax-failed-authentication-check-client-utr-id-and-password

IRIS Personal Tax, IRIS Business Tax

Personal/Business/Trust Tax - Failed Authentication, check Client UTR, ID and Password (1046)

If you are on P11D then read this KB: https://www.iris.co.uk/support/knowledgebase/kb/p11d-failed-authentication-check-username-and-password/. If you get the Error Code 1046 in Business Tax…

personal-tax-error-code-3001-6492-or-6594

IRIS Personal Tax

Personal Tax- Error code 3001 6492 or 6594, 6120/6495/8374

1.You must update to the latest IRIS version Help | About (and Check for Downloads). This is because you may…

vat-filer-internal-server-error-or-date-periods-vanish-or-agent-client-not-authorised

IRIS VAT Filer

VAT Filer - Internal Server Error or Date periods vanish or Agent/Client not authorised or VAT registration number not valid

Please check if just 1 client (or a select number) or all clients are affected IF it affects just one…

vat-filer-how-to-import-but-button-is-greyed-out-missing

VAT Filer- How to import? and if import button is greyed out/missing

Please ensure you are on the latest IRIS version (Help and about) and this advise is relevant for the 'IRIS…

personal-tax-hmrc-data-retrieval-error-not-working-no-data

IRIS Personal Tax

Personal Tax- HMRC Data Retrieval Setup, error, not working, no data, not possible to connect

If No data for a client shows or you get similar warnings like this: You must be on the latest…

p11d-error-code-3001-7979-or-7978-in-cars

P11D Error Code 3001 7979 or 7978 In cars

This is a new HMRC rule being applied in 2021 onwards causing that warning. If you have updated your IRIS…