Knowledge Base Articles

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2970 articles

personal-tax-smarttax-computation-incorrect-how-to-switch-off

Personal Tax - SmartTax Queries and How to switch on/off?

If you have Smarttax on - it can hide the top menu bar in PT. Please go to this KB…

personal-tax-sa105-adjusted-profit-for-the-period-must-equal-the-sum-of-sa105-pro11-1-furnished-holiday-lettings-etc

Personal Tax- SA105 adjusted profit/loss for the period must equal the sum of SA105 (PRO11.1 furnished holiday lettings etc)

For example it could look like this or has less text especially if it mentions 'SA105 Profit OR Loss, must…

12254

IRIS PAYE-Master

PAYE-Master - NEST Integration upload issues

We’ve undertaken testing on our systems to confirm that the payroll software is operating correctly. While NEST is unclear on…

12253

IRIS Payroll Business, IRIS Bureau Payroll

IRIS Payroll - NEST Integration upload issues

We’ve undertaken testing on our systems to confirm that the payroll software is operating correctly. While NEST is unclear on…

iris-docs-unable-to-login-to-the-email-server-with-the-supplied-credentials

IRIS DOCS- Unable to Login to the Email Server with the Supplied Credentials

When attempting to login to IRIS Docs the following error message appears. Clicking No to this error message allows you…

12252

Earnie

Earnie - NEST Integration upload issues

We’ve undertaken testing on our systems to confirm that the payroll software is operating correctly. While NEST is unclear on…

personal-and-business-tax-failed-authentication-check-client-utr-id-and-password

IRIS Personal Tax, IRIS Business Tax

Personal/Business/Trust Tax - Failed Authentication, check Client UTR, ID and Password (1046)

If you are on P11D then read this KB: https://www.iris.co.uk/support/knowledgebase/kb/p11d-failed-authentication-check-username-and-password/. If you get the Error Code 1046 in Business Tax…

personal-tax-error-code-3001-6492-or-6594

IRIS Personal Tax

Personal Tax- Error code 3001 6492 or 6594, 6120/6495/8374

1.You must update to the latest IRIS version Help | About (and Check for Downloads). This is because you may…

vat-filer-internal-server-error-or-date-periods-vanish-or-agent-client-not-authorised

IRIS VAT Filer

VAT Filer - Internal Server Error or Date periods vanish or Agent/Client not authorised or VAT registration number not valid

Please check if just 1 client (or a select number) or all clients are affected IF it affects just one…

vat-filer-how-to-import-but-button-is-greyed-out-missing

VAT Filer- How to import? and if import button is greyed out/missing

Please ensure you are on the latest IRIS version (Help and about) and this advise is relevant for the 'IRIS…