Knowledge Base Articles

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Knowledge Base

2946 articles

kba-03777

PTP TR - What is excluded income

Excluded income, also known as disregarded income, may appear on the tax calculation summary for a non resident client i.e. with…

ias-12346

IRIS OpenSpace

OS-12346 - Unsupported extensions in IRIS OpenSpace

Below is a list of unsupported extensions in IRIS OpenSpace, upload attempts of files with these extensions will fail. ".PS1",…

ias-11122-report-processor-error

ias-11122 - Report Processor Error Win32 error code: 122 when printing 64-8 and R40 reports.

We have alerted our development team of the "Report Processor Error, error code 122" but current indications are that this…

kba-03639

PTP CT - Must complete the 'if you are not attaching computations say why not?' box, OR tick one of the boxes to indicate the computations being...

If computations are not being attached, go into page 2 of the CT600 return and choose a relevant reason in box…

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IRIS Payroll Basics

IRIS Payroll Basics Support Information

For IRIS Payroll Basics use the following support options: Download Latest Version (v1.36.161, August '21 Release) - Click Here  Support…

kba-03776

PCSR - Error code 502 Authorisation failure

1.  Error 502 when eFiling or doing a Detailed Data check via the original Companies House Data Check indicates a…

kba-03775

PCSR - Unable to upload eformations to London Law via FTP

The October 2019 release introduced new functionality to upload formations to London Law via FTP to replace the previous email method. …

kba-03774

PTP CT - Figures not apportioning for Income from a property business in box 190 on an extended accounting period

There was an issue where the figures showing in the backing schedule at box 190 were being dictated by the…

kba-03773

PCSR - Connectivity issues trouble shooting guide

Companies House Data Check: Uses Port 80 a. Retrieves a transaction ID from: https://efch.ngiris.com/counter/CHdatacheckCounter.pl b. Does a HTTP POST to:…

iris-communications-tab-crashing-for-one-client

IRIS Communications Tab Crashing for One Client

When going into the client browser and viewing a client selecting the communications tab freezes IRIS and an error appears…