Knowledge Base Articles

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2970 articles

frs-105-balance-sheet-and-trading-profit-and-loss-headings-are-not-bold-or-underlined-when-selected-in-report-options

FRS 105- Balance sheet and Trading profit and Loss headings are not bold or underlined when selected in report options

This issue has been raised with the Development Team and we can confirm this is a defect within the software.…

12244

Earnie

Error 3265: Item not found in collection. Error using last years data in Earnie v1.31.141

After installing 1.36.141 and processing year end restart to move into 2021/22, user may encounter issues attempting to use Last…

iris-spring-2021-updating-timesheet-postings-on-the-go

IRIS Spring 2021- Updating Timesheet Postings on the go

In order to activate this function you will need to sign into the IRIS Accountancy Suite as the MASTER User…

kba-03782

PTP TP/CT - System clock message when opening the software

Please try again to open the software as this message may appear intermittently and not occur again. If the error…

12245

IRIS GP Payroll

GP Payroll Error: 5; Invalid argument or procedure call when calculating payroll or changing employee pension details in 2021/22

To correct this error please download the following file: SystemPensionBands.dat Once you have download the file, copy it into your…

iris-docs-red-diamond-error-when-publishing-to-openspace

IRIS Docs - Red Diamond Error when Publishing to OpenSpace

We have identified a defect in IRIS Docs version 6.17.53.0. This appears to be an occasional error and does not…

ias-6532-report-processor-error

IAS-6532 - Report Processor Errors

Report Processor Error Report processor errors are often generic and a result of environmental issues rather than IAS software issues.…

kba-03777

PTP TR - What is excluded income

Excluded income, also known as disregarded income, may appear on the tax calculation summary for a non resident client i.e. with…

ias-12346

IRIS OpenSpace

OS-12346 - Unsupported extensions in IRIS OpenSpace

Below is a list of unsupported extensions in IRIS OpenSpace, upload attempts of files with these extensions will fail. ".PS1",…

ias-11122-report-processor-error

ias-11122 - Report Processor Error Win32 error code: 122 when printing 64-8 and R40 reports.

We have alerted our development team of the "Report Processor Error, error code 122" but current indications are that this…