Knowledge Base Articles

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Knowledge Base

2967 articles

kba-03782

PTP TP/CT - System clock message when opening the software

Please try again to open the software as this message may appear intermittently and not occur again. If the error…

12245

IRIS GP Payroll

GP Payroll Error: 5; Invalid argument or procedure call when calculating payroll or changing employee pension details in 2021/22

To correct this error please download the following file: SystemPensionBands.dat Once you have download the file, copy it into your…

iris-docs-red-diamond-error-when-publishing-to-openspace

IRIS Docs - Red Diamond Error when Publishing to OpenSpace

We have identified a defect in IRIS Docs version 6.17.53.0. This appears to be an occasional error and does not…

ias-6532-report-processor-error

IAS-6532 - Report Processor Errors

Report Processor Error Report processor errors are often generic and a result of environmental issues rather than IAS software issues.…

kba-03777

PTP TR - What is excluded income

Excluded income, also known as disregarded income, may appear on the tax calculation summary for a non resident client i.e. with…

ias-12346

IRIS OpenSpace

OS-12346 - Unsupported extensions in IRIS OpenSpace

Below is a list of unsupported extensions in IRIS OpenSpace, upload attempts of files with these extensions will fail. ".PS1",…

ias-11122-report-processor-error

ias-11122 - Report Processor Error Win32 error code: 122 when printing 64-8 and R40 reports.

We have alerted our development team of the "Report Processor Error, error code 122" but current indications are that this…

kba-03639

PTP CT - Must complete the 'if you are not attaching computations say why not?' box, OR tick one of the boxes to indicate the computations being...

If computations are not being attached, go into page 2 of the CT600 return and choose a relevant reason in box…

11732

IRIS Payroll Basics

IRIS Payroll Basics Support Information

For IRIS Payroll Basics use the following support options: Download Latest Version (v1.36.161, August '21 Release) - Click Here  Support…

kba-03776

PCSR - Error code 502 Authorisation failure

1.  Error 502 when eFiling or doing a Detailed Data check via the original Companies House Data Check indicates a…