Knowledge Base Articles

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Knowledge Base

2946 articles

error-1001-received-following-tax-submission-on-ptp

Error 1001 received following tax submission on PTP

We have this logged with the product development team. In the meantime please find the workaround below to stop this…

11131

Earnie

"User Limit Reached" when logging on

Your licence limit determines the maximum number of users that can log into payroll at any one time. You would…

charity-reports-crashing-at-exception-stage

IRIS Accountancy Suite, IRIS Accounts Production, IRIS Accounts Production

Charity reports crashing at exception stage

This is an issue that is currently being investigated by our development team. The issue appears to be caused by…

iris-time-and-fees-changing-memorised-report-owner

IRIS Time and Fees- Changing Memorised Report Owner

This KB will explain how to change the owner of a memorised report in IRIS Time and Fees. For example…

iris-openspace-how-to-add-a-client

IRIS OpenSpace

OS - 107 How to create a Client in IRIS OpenSpace

The Methods below will explain how to create a client account for Iris Openspace. Creating the link directly in the…

error-code-9999-error-type-fatal-error-message-charity-unaudited-small-full-accounts-averagenumberemployeesduringperiod-element-must-be-provided-for-the-current-accounting-period

Error Code: 9999 Error Type: fatal Error Message: Charity Unaudited small full accounts - AverageNumberEmployeesDuringPeriod - element must be provided for the current accounting period

When trying to file a Charity set of accounts with Companies House you may encounter the following error Error Code:…

error-code-9999-error-type-fatal-error-message-unaudited-small-full-accounts-averagenumberofemoloyeesduringperiod-element-must-be-provided-for-the-current-accounting-period

Error code - 9999 Error type fatal Error message: Unaudited small full accounts - Averagenumberofemployeesduringperiod-element must be provided for the current accounting period

Users may encounter the following error message when submitting ABR accounts to Companies House. Following a recent update, starting today…

118093

Xero Import Authentication’ screen unresponsive when linking client from Xero to IRIS Accounts Production

When attempting to link your Xero client into IRIS Accounts Production, users may encounter the Xero import authentication screen as…

kba-03753

PTP TPO - No option to print invoices to Word on new machine

TPO searches the registry to find out which versions of Word are installed on the machine but only searches as…

12036

IRIS Bureau Payroll, IRIS Payroll Business

How to delete a company

If you have companies on your payroll system you no longer use you can delete these to free up licences…