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2970 articles

ias-11884

IAS - 11884 : How do I send in my IRIS Accountancy Suite installer log files after an update or installation failure?

Right Click on your IRIS Accountancy Suite Menu icon/shortcut and select "Properties". On the Shortcut Tab. Click on the button…

12239

IRIS Bureau Payroll

How do I set up a student loan?

Contents Employee DetailsStarting a student loan deductionStudent loan plan typeHow student loan repayments are calculatedStopping a student loanRefunding a student…

kba-03755

PTP TR/AP - Import from AP onto Self Employment Pages is not populating the Liabilities section of the Balance Sheet

The workaround in the meantime is to complete this section manually. This was corrected in the Autumn 2022 service pack,…

ias-11561

IRIS Accountancy Suite

IAS-11561 "Unable to contact the webserver"

Unable to contact the webserver, please check your internet connection If you are receiving this message please try the following…

iris-20-3-entered-time-has-not-been-posted

IRIS 20.3- Entered Time has not been Posted

We have identified a defect on the IRIS Autumn Release 20.3.0.228. When attempting to delete an entry of time on…

unable-to-view-documents-or-figures-are-blank-on-openspace

IRIS Personal Tax, IRIS OpenSpace

Unable to view documents or figures are blank on OpenSpace

This is not a DEFECT in the software. This issue has been raised with Google. In the meantime, unfortunately as…

residential-finance-costs-are-not-being-brought-froward-from-the-previous-year

IRIS Personal Tax

Residential Finance Costs Are Not Being Brought Froward From the Previous Year

This is a DEFECT in the software in Version 20.3.0. This issue should be fixed in Version 21.1.0, which is…

a-director-for-company-with-zero-income-but-still-shows-up-on-employment-pages

IRIS Personal Tax

Personal Tax- Director of company with zero income BUT still shows up on Employment pages

If they are an active director then HMRC 'suggest' that the Employment is still disclosed even if there are no…

offset-an-overpayment-refund-in-the-tax-year-against-the-first-payment-on-account

IRIS Personal Tax

Offset an overpayment/refund in the Tax year against the first Payment On Account

This is a HMRC restriction in the software you cannot offset the overpayment/refund against your payments on account. Also, there…

trust-tax-return-2020-capital-assets-tc-2-showing-incorrect-dates

IRIS Trust Tax

Trust Tax Return 2020 Capital Assets TC 2 showing Incorrect Dates

This is a DEFECT in the software and will be fixed in Version 21.1.0, which is due to be released…