Knowledge Base Articles

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Knowledge Base

2967 articles

12221

IRIS PAYE-Master, Earnie, IRIS Earnie IQ, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll

Coronavirus (COVID-19) & Paying Employees

Furlough Extension Update 6th Nov 2020 The government has now announced the furlough scheme will be extended until the end…

iris-84839-personal-tax-crashing-when-indexing-multiple-documents-from-tax-to-iris-docs

IAS - 84839 : Personal Tax crashing with "Archive document failure" when indexing multiple documents from Tax to IRIS Docs

Archive document failure: _InvuTalker.UploadAndIndexDocument Failed The development team have investigated this issue and identified a resolution. This resolution will be…

12229

IRIS Payroll Professional

IRIS Payroll Professional: Guides for Furloughed Employees

Covid-19: A Practical Guide Guide to manually calculating furlough reclaim

retrieve-hmrc-data-button-missing-in-ptp-tax-platform

Retrieve HMRC Data button missing in PTP Tax Platform

1. Download file from here (Right click on here and select save target as) 2. Copy this file to the…

error-1001-received-following-tax-submission-on-ptp

Error 1001 received following tax submission on PTP

We have this logged with the product development team. In the meantime please find the workaround below to stop this…

11131

Earnie

"User Limit Reached" when logging on

Your licence limit determines the maximum number of users that can log into payroll at any one time. You would…

charity-reports-crashing-at-exception-stage

IRIS Accountancy Suite, IRIS Accounts Production, IRIS Accounts Production

Charity reports crashing at exception stage

This is an issue that is currently being investigated by our development team. The issue appears to be caused by…

iris-time-and-fees-changing-memorised-report-owner

IRIS Time and Fees- Changing Memorised Report Owner

This KB will explain how to change the owner of a memorised report in IRIS Time and Fees. For example…

iris-openspace-how-to-add-a-client

IRIS OpenSpace

OS - 107 How to create a Client in IRIS OpenSpace

The Methods below will explain how to create a client account for Iris Openspace. Creating the link directly in the…

error-code-9999-error-type-fatal-error-message-charity-unaudited-small-full-accounts-averagenumberemployeesduringperiod-element-must-be-provided-for-the-current-accounting-period

Error Code: 9999 Error Type: fatal Error Message: Charity Unaudited small full accounts - AverageNumberEmployeesDuringPeriod - element must be provided for the current accounting period

When trying to file a Charity set of accounts with Companies House you may encounter the following error Error Code:…