Knowledge Base Articles

We don't just deliver on our promise to create powerful management products, we ensure you're equipped with the knowledge needed to tackle every business challenge.

Knowledge Base

2967 articles

os-102

OS-102 Slowness logging into OpenSpace

We have had reports from a subset of our customers that OpenSpace is slow when trying to login. On the…

11922

IRIS Payroll Business, IRIS Bureau Payroll

Processing Redundancy Pay

Redundancy payments under £30,000 are normally tax and NI free. From the 2020/21 tax year any amounts above this figure…

ias-89618-failed-to-delete-an-e-checklist

IRIS Personal Tax, IRIS OpenSpace, IRIS Accountancy Suite

IAS-89618 : "Failed to delete e-checklist. Object reference not set to an instance of an object"

This issue has been investigated by the Development Team and has been confirmed as a DEFECT in IRIS Openspace. Currently…

12158

IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll, IRIS Payroll Professional, Earnie, IRIS Earnie IQ

HMRC URL for RTI & CIS Submissions

The address used for RTI and CIS submissions is: https://transaction-engine.tax.service.gov.uk Specifically, in IRIS software we communicate to the addresses: https://transaction-engine.tax.service.gov.uk/poll https://transaction-engine.tax.service.gov.uk/submission…

12231

IRIS Payroll Business, IRIS Bureau Payroll

Outlook not detected when emailing client reports

This will occur if you are attempting to use Outlook 365. At this time IRIS Bureau Payroll & IRIS Payroll…

11370

IRIS PAYE-Master

How to process redundancy pay

Changes from 2020/21 Tax Year Redundancy payments under £30,000 are normally tax and NI free. Any amounts above this figure…

1912

IRIS PAYE-Master

Error message entering dates ... "Date cannot be in the future"

This can occur because of two reasons. You have not set the Pay Calendar within the program. To do this…

how-to-bulk-delete-clients-in-iris

IRIS Accountancy- How to Bulk Delete Clients In IRIS

Warning: If you delete a client, it will affect any links in other tax programs where clients are not deleted…

12215

IRIS PAYE-Master, Earnie, IRIS Payroll Business, IRIS Earnie IQ, IRIS Bureau Payroll, IRIS GP Payroll

Coronavirus: Changes to Sick pay as a result of Covid-19

Contents What does this mean?How do I handle this in my payroll software?Recovery of Covid-19 related SSP What does this…

116189

IRIS OpenSpace - User Interface Refresh

As part of our release on the 29th of July, we refreshed the user interface to include more views to…