Knowledge Base Articles

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2970 articles

docs-186-docs-email-notifications

DOCS-186: How to configure IRIS Docs Email Notifications

We have identified an issue with IRIS DOCS 6.16 where email notifications are sent excessively.The IRIS Docs 6.16 installation has…

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IRIS Accountancy Suite

IAS-2026: System Logins Appear Blank Since Upgrading to IRIS Accountancy Suite 20.2

We have identified an issue where members of staff who are signed into System Maintenance only appear once with no…

unable-to-save-docauthor-settings-after-upgrading-to-iris-docs-6-16

Unable to Save DocAuthor Settings After Upgrading to IRIS Docs 6.16

There is currently a known defect which has arisen from the upgrade to IRIS Docs 6.16. When entering the System…

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OS-102 Slowness logging into OpenSpace

We have had reports from a subset of our customers that OpenSpace is slow when trying to login. On the…

11922

IRIS Payroll Business, IRIS Bureau Payroll

Processing Redundancy Pay

Redundancy payments under £30,000 are normally tax and NI free. From the 2020/21 tax year any amounts above this figure…

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IRIS Personal Tax, IRIS OpenSpace, IRIS Accountancy Suite

IAS-89618 : "Failed to delete e-checklist. Object reference not set to an instance of an object"

This issue has been investigated by the Development Team and has been confirmed as a DEFECT in IRIS Openspace. Currently…

12158

IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll, IRIS Payroll Professional, Earnie, IRIS Earnie IQ

HMRC URL for RTI & CIS Submissions

The address used for RTI and CIS submissions is: https://transaction-engine.tax.service.gov.uk Specifically, in IRIS software we communicate to the addresses: https://transaction-engine.tax.service.gov.uk/poll https://transaction-engine.tax.service.gov.uk/submission…

12231

IRIS Payroll Business, IRIS Bureau Payroll

Outlook not detected when emailing client reports

This will occur if you are attempting to use Outlook 365. At this time IRIS Bureau Payroll & IRIS Payroll…

11370

IRIS PAYE-Master

How to process redundancy pay

Changes from 2020/21 Tax Year Redundancy payments under £30,000 are normally tax and NI free. Any amounts above this figure…

1912

IRIS PAYE-Master

Error message entering dates ... "Date cannot be in the future"

This can occur because of two reasons. You have not set the Pay Calendar within the program. To do this…