Knowledge Base Articles

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Knowledge Base

2970 articles

11654

IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll, Earnie, IRIS Earnie IQ, IRIS P11D Organiser, , IRIS GP Accounts

Where can I find the latest updates for my software

The latest versions and updates can be found here:  IRIS Software Updates This covers our HCM / Payroll products including:…

11809

IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll, IRIS Payroll Professional, Earnie, IRIS Earnie IQ

Statutory Sick Pay (SSP) for pensioners

As of 2006, in accordance with an EU directive, all age restrictions have been removed. Employees who are under 16…

approval-page-missing-from-approved-documents-on-open-space

Approval Page Missing From Approved Documents on Open Space

Latest Update - 26/06/2020Our development team and third party provider have resolved the issue, so any documents approved after 2pm…

what-is-the-difference-between-non-accountable-and-non-chargeable-time

What is the difference between Non Accountable and Non Chargeable Time?

What is Non Chargeable Time? Non Chargeable time (Accountable Time) is factored into staff performance analysis, this means that is…

incorrect-password-please-check-your-internet-connection-error-message-when-linking-kashflow-to-iris-accounts-production

Incorrect password/please check your internet connection error message when linking Kashflow to IRIS Accounts Production

We are aware of an issue with the Kashflow IRIS Accounts Production integration where users may encounter the following error…

timesheet-clock-missing-since-20-1-5-release

Timesheet Clock Missing Since 20.1.5 Release

This is currently a known defect since the 20.1.5 release. It will be fixed in the IRIS Version 20.3.0 however…

why-does-the-company-information-page-not-show-the-registered-number-for-jersey-accounts

Why does the Company Information page not show the registered number for Jersey Accounts?

The registered number will only show on the Company Information page for accounts with England, Wales And Scotland legislation. This…

ias-10070

IRIS Docs

IAS-10070 - IRIS Docs Email Assistant Add-in Not Showing in Microsoft Outlook

In Outlook click on FILE – OPTIONS – Add-ins - You should a screen like the below. The first section…

7294

IRIS GP Payroll

Transferring IRIS GP Payroll to a new P.C.

Transferring GP Payroll to a new PC On the new PC install the latest version of GP Payroll as a…

8325

IRIS Payroll Business

No entitlement to SSP when recording sick period in employee diary

There are various reasons this might occur: Payroll needs 8 weeks' previous gross pay to average and check the employee…