Knowledge Base Articles

We don't just deliver on our promise to create powerful management products, we ensure you're equipped with the knowledge needed to tackle every business challenge.

Knowledge Base

2971 articles

ptp-7122

Error 1315 - Unable to write to the specified folder when installing PTP Products on a network

For clients running on a workgroup, peer to peer or domain setup, you may experience the error below when installing…

kt-7122

Error 1315 - unable to write to specified folder when installing Keytime on a peer-to-peer (workgroup) network

For clients running on a workgroup or peer to peer setup, you may experience the error below when installing the…

google-chrome-users-unable-to-login-to-openspace

IRIS Accountancy Suite, IRIS OpenSpace

Users unable to login to OpenSpace from my website using advanced website integration

In order to overcome this issue, we would recommend using our intermediate website branding rather than advanced. So that your…

kba-03726

PCSR - How to do a global share reorganisation using the Share Reorganisation wizard

Please note this method is only applicable where the same reorganisation rule applies to all members holding shares of a particular type. …

kba-03725

PCSR - Comms log error (Receive Authority2File) The requested connection could not be opened

This error means there is a problem connecting to the dedicated email address used for Authority2File (getting e-approval from clients…

kba-03724

PCSR - Is it possible to edit the Minutes template

This can be done via File > Subscription Details & Preferences > Global Preferences > Customise Minutes Wizards.

kba-03723

PCSR - Comms Log error 9999 Error Description: Can't use an undefined value as an ARRAY reference

Companies House would need to clear these to prevent the error from reoccurring.  They would need details of the Presenter…

kba-03722

PCSR - Dividend Vouchers - There is no information for this report nothing will be printed

The software will go through the chronological share transaction history for each member to assess which members held this particular type…

how-to-add-a-booking-on-staff-planning

How to add a Job Booking on Staff Planning

To add a booking on Staff Planning which is linked to a job please follow the steps below: Open Staff…

kba-03580

PCSR - Filing PSC details

1.  Open the PCSR software 2.  Open the relevant company record       3.  Select the PSCs tab       4.  Open the relevant PSC record       5.  Select the…